Implementation Specialist 

• Lead client implementations and coordinate the on-boarding and setup of all related treasury management services. Participate in product and service enhancement discussions and implementation. 
• Resolve on-going customer service issues, ensuring quality customer service is consistent with established service standards and company policy.                                                                                                            
• Assist in maintaining effective relationships with key remittance processing vendors and serve as an escalation point for customer/vendor issues. 

Minimum Qualifications:

• Business or related field degree preferred
• Three (3) years plus financial services experienced preferred
• Remittance processing knowledge
• Payments industry knowledge
• Bank operations and implementation experience preferred
• Digital banking products and services knowledge 
• Property management industry knowledge
• Project managing skills
• Ability to multi-task
• Well organized
• Strong analytical skills
• Problem solving skills

EOE/AA