Description

Job Title: Café Supervisor

Job Status: Full-Time

FLSA Classification: Hourly/Non-Exempt
Reports To: Assistant Manager – Café & General Manager

The following statements are illustrative of the essential functions of the position and do not include other nonessential or peripheral duties that may be required. Fleet Morris Petroleum, Inc. retains the right to modify or change the duties, requirements, and/or essential functions of the position at any time. This job description does not in any way represent a contract of employment.

Position Summary:

The Café Supervisor is responsible for overseeing the operations of the convenience store’s food and beverage department and supervising department employees during assigned shifts. The position is responsible for creating superior value for customers while consuming fewer resources and always acting with integrity.

This is a full-time, 40 hours per week, non-exempt position which is eligible for overtime pay after 40 hours worked in a standard workweek.

Essential Tasks, Duties and Responsibilities:

· Oversee café operations and serve as the main point of contact for café team members during assigned shifts – ensuring smooth workflow and effective communication among team members.

· Supervise, lead, and motivate café team members during assigned shifts, ensuring adherence to recipes and presentation standards.

· Train new café department employees and provide ongoing support and feedback to existing staff.

· Monitor food preparation and cooking processes to maintain quality and consistency.

· Assist in managing inventory levels, including ordering and restocking supplies as needed.

· Ensure proper food storage and minimize waste by following FIFO (First In, First Out) principles.

· Conduct quality and temperature checks to ensure all dishes meet the cafe’s standards for taste and presentation.

· Ensure compliance with food safety regulations and health codes, maintaining a clean and organized kitchen environment.

· Conduct regular safety checks and enforce proper hygiene practices among Café staff.

· Address any issues related to food quality or customer feedback promptly and effectively.

· Fosters a friendly and welcoming environment to encourage repeat business.

Operates equipment such as ovens, stoves, slicers, mixers, etc.
Performs cashier duties as required.
Performs other tasks and duties as assigned by the Assistant Manager – Café and/or General Manager.

Required Knowledge, Skills, and Abilities:

Strong knowledge of the basic principles of food preparation, cooking methods, and food service operations.
Strong knowledge of food health and safety regulations and best practices such as proper food handling, sanitation, and storage.
Strong leadership, communication, and interpersonal skills with the ability to motivate and manage a diverse team.

Required Experience and Education:

Experience in a supervisory/shift lead role within the food and beverage industry, preferably in a restaurant setting.

Must possess ServSafe Manager certification or the ability to become certified.
High School Diploma/GED required.

Work Environment:

Flexibility to work evenings, weekends, and holidays is required.
Fast-paced food service environment with a focus on customer interaction.

Physical Requirements:

· Must be able to remain in a stationary position for extended periods.

· Occasionally ascends and descends stairs, ladders, or stockroom platforms during store visits.

· Must be able to move about in store and kitchen environments.

· Ability to frequently lift and carry up to 25 pounds; occasionally lift and carry up to 50 pounds.

Frequent standing, walking, stooping, reaching, talking, handling, hearing, and carrying.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Equal Opportunity Employer:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, or any other protected status.

Fleet Morris Petroleum, Inc. Core Values:

· Customer Commitment – We believe that our customers are the primary drivers of our success. We are driven to delight them and earn their loyalty through the positive relationships we build. We treat people the way that we want to be treated.

· Humility – We believe that humility is a fundamental quality that allows our team to listen and learn from others, acknowledge our mistakes, and focus on the team’s overall success rather than individual ego.

· Integrity – We believe that integrity should be the foundation of every interaction with our team and guests. Integrity requires honesty, accountability, consistency, and trustworthiness—and we strive to demonstrate these qualities at all levels of the company. We do things the right way!

· Grit – We believe in hard work. We are passionate and persistent in the face of challenges or setbacks. We are determined to win. We are courageous, willing to take risks and step outside of our comfort zone.

Teamwork – We believe that each member of our team contributes to the overall success of the organization’s goals and commitments. Through clear communication, mutual support and trust, and learning and development, we strive to be the choice employer in the communities we serve.

Requirements