Hope Mission Statement 

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and  homelessness by offering immediate assistance and long-term solutions. 

Position Purpose and Summary  

The Director of Program Compliance is responsible for overseeing and advancing the  organization’s program and contract compliance efforts including monitoring, execution, and  compliance management of Hope the Mission’s contracts and agreements. The role will ensure  adherence to federal, state, and local government regulations, compliance with funder rules &  requirements, and monitoring of sub-contracts. The role will provide strategic oversight of  contract management, internal auditing processes, and compliance policy development.  

Primary Duties and Responsibilities  

• Portfolio Systems Management: Develop and maintain a centralized digital repository  and dashboard system for the entire contract portfolio to track lifecycle stages from  solicitation to closeout. 

• Data-Driven Compliance Auditing: Design automated Excel-based auditing tools and  trackers that utilize complex formulas to flag non-compliance or performance gaps in  real-time.

• System Integration: Oversee the synchronization of data between program databases  (e.g., HMIS), financial software, and compliance trackers to ensure "single source of  truth" reporting. 

• Predictive Analysis: Use historical program data to forecast compliance risks and budget  burn rates, providing strategic recommendations to the Senior Director of Contracts &  Data. 

• Standardization: Create standardized Excel templates for sub-contractor reporting to  ensure consistency across the mission’s diverse program areas. 

• Financial Literacy: Ability to reconcile program expenses against contract line items to  ensure fiscal compliance. 

• Risk Mitigation: Skilled in identifying "red flag" trends across the portfolio and  designing systemic interventions. 

• Process Automation: A proactive mindset focused on reducing manual entry through the  use of macros or integrated software solutions. 

• Monitor, review, track and ensure execution of contracts and agreements including, but  not limited to, government contracts, memorandums of understanding, subcontracts, and  other agreements 

• Develop internal program auditing systems, controls, tools and policies related to contract  compliance and program outcomes compliance 

• Establish and implement a comprehensive compliance monitoring program and develop  corrective action plans to prevent non-compliance 

• Conduct compliance reviews; lead internal program audit activities and monitor  corrective actions to strengthen the contracts compliance program 

• Collaborate cross-functionally with all mission impact departments including but not  limited to Interim Housing, Access and Engagement, Outreach, Housing Services and  learning and development to maintain and disseminate information related to contract  requirements, compliance risk and policy recommendations to adhere to rules and  regulations of agreements 

• Prepare and deliver program reports, documentation and responses to external contract  audits and monitoring 

• Lead efforts to address compliance related issues from external audits.  

• Monitor and ensure that all compliance documents such as certificate of insurance,  ordinances, and affidavits are updated in timely for each contract.  

• Identify requirements of agreement lifecycle from execution to closeout  

• Monitor emerging regulatory and contract trends and translate them to policy guidance 

• Other duties as assigned 

Skills  

● Excellent written and oral communication skills. 

●Proactive with strong project management skills and attention to detail. 

● Demonstrated ability to develop and manage complex relationships across levels and  functional areas.

● Able to work effectively under pressure, handle competing priorities and respond to short  deadlines with a team and independently. 

● Strong research skills – ability to identify and research grant & foundation prospects 

● Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); 

● Ability to work periodic scheduled evenings and weekends. 

Qualifications  

● Bachelor’s degree in Business, Public Administration, Human Services, or other closely  related field required; 

● Master's degree in Public Administration preferred (but not required) 

● 4+ years in government contract management, administration, compliance and auditing 

● Understanding of local government, state, and federal policies and trends related to homeless services.  

● 3+ years of experience working in homeless services preferred 

Mandatory Requirements:  

• Complex Data Modeling: Mastery of advanced Excel functions including VLOOKUP/XLOOKUP, Pivot Tables, Power Query, and Logical Statements  (IF/AND/OR) to manipulate large datasets. 

• Dashboard Creation: Ability to build interactive data visualizations and compliance  "scorecards" to communicate program health to stakeholders. 

• Data Integrity: Strong understanding of data validation techniques to ensure the  accuracy and cleanliness of compliance records. 

• Database Management: Experience with HMIS (Homeless Management Information  Systems) or similar relational databases used in social services. 

• Project Management Software: Proficiency in tools like Asana, Monday.com, or  Smartsheet to track multi-step contract execution workflows. 

• Cloud Collaboration: Expert use of SharePoint, OneDrive, or Google Workspace for  secure document version control and cross-departmental filing. 

• Advanced PC/Mac Proficiency: Must be able to troubleshoot basic software integration  issues and navigate multiple web-based portals simultaneously. 

• Extended Screen Time: Due to the heavy nature of data auditing and portfolio tracking,  the ability to maintain focus during prolonged periods of complex digital analysis is  essential 

• Ability to proficiently operate a PC, MAC, fax, and telephone 

• Prolonged periods of sitting at a desk and working on a computer 

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or  sometimes continuous basis 

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead 

• Occasionally lift and/or move, push and pull up to 25 pounds 

• This position requires travel to multiple locations. Travel percentage: 25-50%

• Advanced understanding of Microsoft Suite. Proficient in Excel and creation of pivot  tables and complex formulas.  

• Employment eligibility verification 

Physical, Demands, Environmental Conditions, Equipment  

The physical demands described here are representative of those that must be met by an  employee to successfully perform the essential functions of the job. Reasonable  accommodations may be made to enable individuals with disabilities to perform the essential  functions. Employee is required to:  

● Sit for extended periods of time 

● Work on a computer (with screentime) for significant periods of time 

● Multi-task 

● Some degrees of mobility required (e.g. - ability to bend, twist, kneel, and lift up to 25 lbs.) 

● Visual and hearing abilities required 

● Use a desktop / laptop computer and ancillary office equipment 

● Repetitive motion tasks 

Work Environment 

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. 

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. 

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.