Purpose of Job

Teach real estate –related topics to agents and/or employees, including technology skills and tools.  Evaluate needs, develop training materials, and present formal classes and seminars.  Visit offices to provide individual and group training and promote available technology tools.  Serve as a resource for agents and staff with technology questions. Assist in support functions related to general training, pre-license and post-license training and required continuing education classes.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary.  Refer to your manager or human resources for specific duties and performance expectations.

Training and instructional design support (75-90%)

• Design and implement systems training for new and current technologies/tools, including Web-based systems, software, hardware, and other office equipment and communication technologies/tools.

• Develop, update and assemble training and presentation materials, including slide shows, handouts, online documents, how-to videos, and materials for new and current technologies.

• Schedule and facilitate individual and small group technology training sessions and classes.  Training topics may include Google Workspace/Microsoft 365, MLS tools and apps, CRM database management, marketing tools, agent websites, mobile apps digital technologies, social media best practices, and other real estate industry and company-specific technologies/tools. Additionally, provide guidance and training on emerging technologies and company initiatives, including AI-powered tools, automation, and digital innovation platforms designed to enhance agent productivity, client engagement, and overall business performance. Training may be in-person, virtual, or hybrid.
• Attend staff and agent meetings to present and promote the company’s technologies and coordinate the roll-out of new technologies.
• Act as an educational resource for agents and staff.  This may include responding to educational and company-provided technology questions and providing one-on-one trainings when visiting regional offices.
• Monitor in-person, virtual, and hybrid classes and enforce TREC guidelines during Continuing Education classes.
• Enter class information and sync the training calendars in the registration platform, Zoom, and various Google calendars.
• Provide training notes and/or reports from one-on-one and group meetings with agents on a weekly basis.

Administrative (10-25%):

• Perform daily office operations, which include maintaining files and record keeping. Answer phones, greet and direct agents and visitors, and schedule appointments.
• Maintain class registration, completion information, and other training records.
• Report to regulatory agencies as needed, such as the TREC.
• Set and break down the training room/area as needed.
• Act as a liaison between sales associates and office management/staff.
• Complete and report course attendance to applicable parties.
• Assist with handling registrations for classes and events.

• Maintain company intranet(s) with educational resources.

Perform any additional responsibilities as requested or assigned.  (0-10%)

 Performance Expectations

• Maintain a high level of professionalism and meet deadlines.
• Adapt to changes in a fast-paced environment.
• Have a customer-oriented mindset in serving our agents and vendors.
• Take personal initiative for technical and professional development.
• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities.
• Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

 Qualifications

Education:

• Associate's degree in business administration, marketing, education, information systems, computer science, or related field; or equivalent work experience and knowledge.

 Experience:

• Minimum of 2 years of education and/or office administration experience.
• Real estate experience is preferred, but not necessary.

Knowledge and Skills:

• Strong computer skills.
• Effective oral and written communication skills, including presentation skills. Ability to lead meetings professionally and conduct business in a variety of situations.
• Effective interpersonal skills and leadership abilities.
• Effective analytical, problem-solving, and decision-making skills.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently. Detail oriented.
• Ability to create training manuals using graphics and high-quality writing skills.
• Proficient technical knowledge of desktop/web applications, including Zoom, Google Workspace, and MS Office products, as well as familiarity with AI-powered tools and emerging technologies that enhance productivity and workflow efficiency.
• Desire to constantly learn new technology-related skills.

 Other Information

• Ability to travel to different offices to provide training.
• Ability to monitor department email and phone messages.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer