SUMMARY OF DUTIES: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
 

ESSENTIAL DUTIES AND RESPONSIBILITIES: Additional duties which are necessary to carry out the function of the Customer Service Representative may be assigned and are incorporated by reference into this job description. 

• Answer phone calls and satisfy the customer’s requests professionally and timely; 
• Key orders, pick-ups, and special promotions; 
• Provide customer with proper service information and use judgment to decide when to involve other departments or supervisor;  
• Provide accurate and timely follow-up to customer and teammates; 
• Provides information to customers relative to deliveries or other issues involving their order;  
• Assist customers when they are unable to transmit their order to the company; 
• Communicate and coordinate information and tasks with related departments; 
• Reports to work on time, as directed by the Supervisor, and completes all tasks in a timely and accurate competent manner;
• Performs above all duties in a cooperative, professional manner, and processes/communicates the information effectively 

All personnel within this job description shall be subject to cross-training into jobs within the organization based on Company needs.