Summary: 
Responsible for answering calls, dispatching Slot Technicians, and maintaining the Dispatch computer program application.

Essential Functions and Responsibilities: 
•    Provide radio and telephone correspondence for the company and its clients in a professional and courteous manner.
•    Maintain route status in the designated tracking system.
•    Answers all phone calls in a professional and courteous manner.
•    Promote teamwork within the PBX department and all other departments as it relates to your ability to complete the tasks assigned to you, in an effort to eliminate personal conflicts.
•    Refer all unresolved challenges/issues to immediate Supervisor.
•    Complete all tasks as assigned by the PBX Supervisor and/or PBX Manager
•    Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures and federal regulations, as applicable to the position.
•    Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
•    Perform other duties as assigned.

Qualifications:
•    Previous experience in a high-volume call center preferred.
•    Pleasant personality, team-oriented and enjoys working with and assisting people.
•    Familiar with and knowledgeable of the area road system preferred.
•    Proven experience providing high level of guest service.
•    Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
•    Strong computer skills.
•    At least 18 years of age.
•    High school diploma or equivalent preferred.
•    Ability to apply common sense reasoning to variety of situations.
•    Ability to functionally communicate occupational-based English, both written and verbal.
•    Obtain and maintain all work cards as required by the company.
•    Verify right to work in the United States.

Physical Requirements:
•    Occasionally push/pull up to 15 lbs 
•    Occasionally lift and/or carry up to 15 lbs at floor, knee, waist, and chest levels.
•    Occasionally squat kneel, sit, reach, bend, twist.
•    Frequently sit and work at a desk or computer. 
•    Occasionally standing or walking.
•    Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity.

Work Environment Potential Conditions:
•    Indoor