HiringCafe
Posted 1mo ago

101003 - Front Desk Clerk

@ Valencia Hotel Group
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Lubbock, Texas, United States
OnsiteAll Commitments Available
Responsibilities:Check in, Handle reservations, Greet guests
Requirements Summary:Strong communication, time management, teamwork, and attention to detail; prior front desk or customer service is a plus; driver’s license required; high school diploma preferred.
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Job Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! 

Come be a part of an AWARD WINNING TEAM. 

Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. 



Status: Non-Exempt 

Reports to: Front Office Manager 



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JOB SUMMARY 

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel. 



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ESSENTIAL DUTIES & FUNCTIONS 





  • Operational Responsibilities 







  • Perform check-in and check-out procedures efficiently. 







  • Handle reservations, cancellations, and guest inquiries. 







  • Maintain the cleanliness and organization of the front desk area. 







  • Guest Services 







  • Greet guests warmly and provide excellent customer service. 







  • Respond to guest inquiries and resolve any issues or complaints. 







  • Ensure guest satisfaction by accommodating special requests. 







  • Team Support and Training 







  • Assist in training new front desk agents as needed. 







  • Support team performance by collaborating with colleagues. 







  • Communication and Reporting 







  • Communicate effectively with the front office manager and other departments. 







  • Report any incidents or safety concerns immediately. 







  • Safety & Compliance 







  • Follow all hotel policies and procedures. 







  • Adhere to safety standards and maintain a safe working environment. 





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ESSENTIAL SKILLS AND QUALIFICATIONS 





  • Strong verbal and written communication skills 







  • Effective time management and problem-solving skills 







  • Ability to work well with a team and demonstrate attention to detail 







  • Excellent organizational skills and interpersonal abilities 







  • Previous experience in a front desk or customer service role is preferred 





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Physical Requirements 





  • Sitting: Occasional 







  • Standing/Walking: Frequent, including walking short distances 







  • Lifting/Carrying: Up to 25 lbs, such as luggage and supplies 







  • Other Physical Requirements: Handling, grasping, and crouching as needed 





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Working Environment 





  • Interior: Front desk area and lobby 





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BASICS 





  • Maintain cleanliness and organization in all work areas 







  • Display courteous behavior with guests and team members 







  • Report any unsafe conditions immediately 







  • Ensure hotel equipment is in proper working condition 







  • Perform any additional duties as assigned by the supervisor 





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  • Education and Experience: High school diploma or equivalent preferred; previous experience in a front desk or customer service role is a plus