SUMMARY

Under general supervision, completes help desk requests related to desktop PCs, notebooks, Smartphones, printers, mobile carts, software installation and/or updates, telephones, and other user needs handled by the Information Technology Department. This qualified person must exhibit consistent and exceptional customer service that is focused on positive patient outcomes.

DUTIES/RESPONSIBILITIES (include but are not limited to the following)

• Installs PCs, notebooks, mobile devices, printers, monitors, telephones, and other related equipment. Moves equipment when requested based upon the priority of the department.


• Resolves problems with PCs, printers, mobile devices, monitors, telephones, and other related equipment in a timely manner.


• Maintains and monitors inventories of workstation equipment and other devices as required by Departmental/HIPAA regulations and policies.


• Maintains and monitors inventory of department supplies including patch cables, batteries, replacement printers, and other supplies utilized


• Treats coworkers, customers and patients with respect and dignity.