Job title: Part-Time Shift Lead

Location: Cafe

Reports to: Cafe Manager

FLSA Status: Non-exempt

Wage: $18.62/hr + tips ($22.50 - $26.50 per hour approximately)

 

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three core values — TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.

 

Responsibilities:

Leadership & Customer Service

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  Upholds service standards and leads by example.

  
  


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  Provides effective leadership during shifts, ensuring consistent excellence in cafe operations.

  
  


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  Delivers exceptional customer service, serving as a role model for hospitality.

  
  


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  Manages customer inquiries, concerns, and complaints professionally, adhering to Alfred Hospitality standards.

  
  


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  Possesses deep knowledge of cafe offerings (beverages, food, services) and ensures staff does as well.

  
  

Team Management & Training

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  Fosters a team-oriented environment by recognizing employee accomplishments.

  
  


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  Assists with new employee training (feedback, reinforcement) and provides detailed reports to management.

  
  


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  Develops baristas' coffee/tea knowledge (flavors, blends, origins).

  
  


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  Builds rapport with employees through understanding their motivations, needs, and concerns.

  
  


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  Assists management in assessing staffing needs (sending staff home/calling for reinforcements).

  
  


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  Delegates duties, assigning tasks and ensuring timely completion.

  
  


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  Enforces disciplinary measures through the Disciplinary Flowchart (verbal/written warnings).

  
  

Work Environment

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  Maintains a supportive and accessible work environment for employees and guests.

  
  


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  Demonstrates excellent and consistent attendance and punctuality.

  
  


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  Anticipates customer and cafe needs by observing the environment and customer cues.

  
  


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  Optimizes operational workflow through staff delegation (barista, register, etc.).

  
  

Operations & Inventory

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  Supports inventory management and order placement.

  
  


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  Ensures proper staff timekeeping (clocking in/out, breaks).

  
  


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  Manages cash drawer and tip procedures for opening/closing shifts.

  
  


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  Operates the POS register system for transactions.

  
  


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  Oversees food and beverage preparation adherence to Alfred standards (quality, consistency, timeliness).

  
  


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  Maintains a clean, organized, and stocked cafe environment (setup/breakdown).

  
  


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  Conducts daily refrigerator temperature checks to comply with company and health standards.

  
  


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  Enforces proper safety and sanitation procedures (timely HACCP completion).

  
  


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  Assists with receiving and handling product deliveries.

  
  


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  Completes AM/PM Daily Cafe Log and utilizes communication channels (Slack, email).

  
  

Safety & Compliance

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  Documents employee/customer injuries in the cafe using Incident Reports, informing management.

  
  


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  Adhere to all policies and procedures outlined in Company’s employee handbook.

  
  


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  Any other tasks that may be assigned to meet company goals.