Job Title

Field Supervisor, Meter Reading

Department

SBU

Reports to: Area Manager

Responsible for: Leadership, support, coaching and development of Field Supervisors

Any other key relationships: Safety and Quality Coordinator and customer relations

Job Purpose

The Field Supervisor’s Primary responsibility is to coach and develop the performance of the Field Technicians utilizing the company’s continuous improvement initiatives.  The top priorities are employee engagement and efficiency obtained through safety, quality, and on time compliance. Span of control will be no more than 15 Field Technicians.

Key Responsibilities and Critical Success Measures

Leadership

• The Field Supervisor leads by example and proactively supports field technicians through direct supervision to ensure company and client expectations are exceeded. 
• Clearly define and communicate daily goals and expectations to their field technicians. 
• Promoting engagement of field technicians.
• Lead company safety and quality standards by completing monthly Observations 360 assessments.
• Complete applicable investigations and report to Area Manager.
• Implement corrective actions based on root cause analysis findings. 
• Promotethe corporateservice standards and specifications.
• Reportdaily performance to Area Manager.
• Perform other duties as deemed necessary by the Area Manager.

Support

• Schedule and balance daily workload for technicians.
• Process weekly payroll, billing, and data requirements.
• Support the fieldtechniciansemployment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
• Take appropriate measures concerning proper tracking, utilization, and maintenance of assigned assets.

Coaching and Development 

• Mentoring of the field technicians to improve their knowledge, skills, and professional growth.
• Teach lean principles to continuously improve team performance.
• Lead weekly tailgate meetings: discuss safety, quality, team performance, set weekly goals, employee recognition, hand out supplies.
• Assisting technicians in the completion of daily workload when necessary.

Observation 360 – 1 safety risk assessment per technician each month and 3 quality audits per technician each month. 1 ride along per week on underperforming technicians based on performance matrix. 1 personal efficiency improvement initiative per month and 1 team efficiency improvement initiative per month.

Competencies

Directing others/ Directs people

Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; establishes a good work plan and distributes the workload appropriately.

Integrity and Trust/ Trustworthy

Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain.

Drive for results/Achiever

Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.

Priority setting/ Focused on priorities

Spends his or her time and the time of others on what's important; focuses on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.

Building effective teams/Unifies people

Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.

Managing and measuring work/ Monitors work

Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Customer Focus/Customer Centric

Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.

Planning/ Plans work

Accurately determines the length and difficulty of tasks and projects; sets clear, realistic, and measurable goals; sets priorities and time parameters to accomplish tasks and projects; anticipates roadblocks and develops contingencies to redirect tasks so momentum is not lost.

Managing and measuring work/ Monitors work

Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Knowledge, Skills and Experience

• High school diploma or equivalent required. Some college course work completion preferred.
• 2 to 5 years of utilities industry experience preferred.
• 1 year of managerial experience preferred.
• Must possess basic proficiency in Microsoft Office Suite. 
• Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months.
• The ability to analyze and interpret data is required.

Values

• P — Protect our people, property, and the public.
• R — Respect everyone, always.
• O — Own your job.
• T — Tell the truth early.
• E — Execute with discipline.
• C — Communicate clearly.
• T — Take pride in quality work.

Work Environment

• The job will be in the field and work is performed under all weather conditions. 
• The job is primarily outdoors but may involve entering residential and commercial properties. This work is performed under all weather conditions. They may regularly be exposed to heat, cold, rain and other elements of outdoor weather.
• Working in residential, urban, suburban, and rural areas as designated byclient.
• Heath Consultants is a drug free work environment, employment is contingent on passing background check and a pre-employment/random drug test.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel Requirements

• Travel is primarily local during the business day, although someout of thearea travel andovernightmay be expected. 
• Must be able to travel up to 30%.