Volvo Automotive Technician
Reports To: Service Manager.
Works Closely With: Parts Department and Service Advisors.
Works Closely With: Parts Department and Service Advisors.
Position Summary:
We are seeking a skilled and motivated Volvo Automotive Technician to join our service team. This role is responsible for performing high-quality diagnostics and repairs while maintaining Volvo standards, efficiency, and exceptional customer satisfaction.
Responsibilities:
- Be ready to work no later than 8:00 AM. (Service Advisors arrive at 7:15 AM; early clock-in and vehicle pull-in is permitted).
- Perform test drives on all repairs.
- Take responsibility for comebacks within 30 days for the same concern. (No pay for workmanship-related errors).
- Return all warranty parts immediately after completing repairs.
- Perform Multimedia Inspections on every vehicle. (Counts toward NPS, STATURE, and Pinnacle metrics).
- Accurately flag all labor lines with actual working time. (Diagnosis, repair, inspections, etc.).
- Complete all Repair Orders with accurate “Cause” and “Correction” documentation.
- Maintain clean, organized work bays. (Scrap metal may be neatly stacked and set aside).
- Follow all Volvo and dealership repair procedures and standards.
Qualifications:
- Valid driver’s license required.
- Team-oriented, flexible, and customer-focused.
- Ability to follow all company policies and procedures.
- Report all accidents or safety concerns immediately to management or HR.
- Maintain a professional appearance and a neat, safe work area.
- Strong communication skills and attention to detail.
Performance Expectations:
- Clock on and off all working lines in DealerTrack (or current DMS). (Used to track efficiency relative to workload and skill level).
- Complete all required Volvo/SOA training in a timely manner.
- Perform Multimedia Inspections on all vehicles, regardless of mileage, age, or service request.
- Work respectfully and efficiently with Service Advisors and Parts Department.
- Productivity expectation: Each lift is expected to clock a minimum of 8 hours daily. (Actual days may vary based on workflow; downtime is actively minimized to support efficiency).
Why Join Us?
- Manufacturer-focused environment.
- Structured performance expectations.
- Team-based service department.
- Opportunity to grow with Volvo training and certifications.
At Secor Volvo/Lotus, we believe in fostering an inclusive workplace where everyone’s contributions are valued. We are an equal opportunity employer committed to diversity and providing a positive work culture.