Duties

As an IT Specialist, you will: Administer and manage core Microsoft 365 services ( examples include Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID ). Perform configuration, monitoring, policy administration, and system level maintenance across the USDA Microsoft 365 enterprise. Implement configuration changes and feature updates following established change control procedures to ensure secure, compliant, and consistent platform operations. Provide proactive monitoring and Tier 2/3 troubleshooting for authentication issues, Conditional Access, MFA enforcement, service outages, identity failures, and workload to workload integration problems. Administer identity and access management functions including role assignments, PIM, Conditional Access policies, and least privilege governance. Support records management, retention, eDiscovery, and compliance workflows in alignment with federal and USDA security requirements.

Requirements

Key Requirements: Please refer to "Conditions of Employment." Must be a U.S. Citizen or U.S. National. CEC offers alternative/flexible/telework schedules for eligible position. All new hires will be required to comply with federal ethics laws. A review of financial or other interests may be conducted to determine if they create any real or apparent conflict of interests with official job duties.

Qualifications

You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. USAJOBS Help Center - How to supply work experience Specialized Experience for the GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: - Managing and maintaining enterprise applications and infrastructure services supporting the end user environment in an Information Technology organization; AND - Demonstrating systems administration across the Microsoft Government Community Cloud (GCC) enterprise with experience in IT disciplines (such as routine configuration, installation, and reconfiguration of database and related products); AND - Demonstrating the ability to Identify and investigate in depth problems/issues and recommends corrective actions AND - Supporting incident resolution (examples include using service desk ticketing tools, troubleshooting and resolving problems directly and when needed, assisting and providing direction to junior support staff for escalated issues) In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Other Information

OTHER INFORMATION: We may select from this announcement or any other source to fill one or more vacancies. This is a non bargaining unit position. CONDITIONS OF EMPLOYMENT: All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. A one year probationary period may be required. Must successfully complete a background investigation. Pass a pre-employment security investigation Public Trust - Background Investigation will be required. Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Obtain and use a Government-issued charge card for business-related travel. Must obtain a valid state driver's license and maintain a valid license while you occupy the position. Must be able to lift up to 50 pounds. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Under the Fair Chance Act, agencies are not allowed to request information about an applicant's criminal history until a conditional offer of employment has been made, except as allowed for access to classified information; assignment to national security duties or positions; acceptance or retention in the armed forces; or recruitment of a Federal law enforcement officer. An applicant may submit a compliant or any other information related to an organization's alleged noncompliance with the Fair Chance Act. The complaint must be submitted within 30 calendar days of the date of the alleged noncompliance. To make a Fair Chance Act inquiry or complaint, send an email with the appropriate information to [email protected], subject line: Fair Chance Act.