REPORTING RELATIONSHIPS: 

POSITION SUMMARY:

The Administrative Nursing Manager provides administrative and clinical leadership during assigned shifts and is responsible for overseeing hospital operations in the absence of senior leadership. This role ensures the delivery of safe, high-quality patient care by coordinating staffing, managing patient flow, supporting clinical teams, and responding to operational or emergency situations across all hospital departments.

The position is responsible for coordinating staffing for all shifts by maintaining appropriate staffing and skill levels. Facilitating patient flow and throughput with internal and external continuum stakeholders. Rounding on patient units to identify placement needs, available beds, and staff/patient capacity. Advocating for patients; monitoring quality of care delivered while ensuring it meets the age-related and developmental needs of patients. Supervising staff, assessing their needs and identifying educational opportunities. Managing and resolving clinical, human resource, employee, department safety, care experience, and risk-management issues. 

ESSENTIAL JOB FUNCTIONS:

1. Assists in determining staffing needs and plans.
2. Monitors performance of nursing units and nursing services on assigned shifts
3. Assists in implementing objectives, standards and plans pertaining to activities of nursing personnel within the units.
4. Plans and schedules work of personnel and assign units and coordinates activities with other units and departments concerned with patient care.
5. Evaluates daily staffing patterns and patient acuities for maximum utilization of nursing personnel.
6. Coordinates, directs, evaluates, and suggests modifications of the day-to-day activities.
7. Participates in the development and implementation of clinical policies, procedures and standards. Interprets these to nursing and ancillary staff, physicians, patients and the community as necessary.
8. Consults with and advises/informs the Chief Nursing Officer and CEO as appropriate, concerning administrative issues, needs and problems.
9. Coordinates activities between and with departments to promote cooperation of staff, delivery of patient care and to achieve department objectives.
10. Maintains required reports, records and statistics for staffing and department.
11. Appropriately handles shift incidents, problems, complaints and grievances. Assures the proper reporting form is completed and reports the same to Chief Nursing Officer, Chief Executive Officer and Department Managers.
12. Makes frequent rounds to all departments to assure personnel are performing required duties and that appropriate care is being provided to meet patients’ needs.
13. Establishes and maintains open and effective communication with all members of the healthcare team. Demonstrates and promotes effective problem solving and critical thinking skills.
14. Directs and coordinates efforts during emergency situations. 
15. Coordinates patient transfers when necessary.
16. Participates in quality resources process. Organizes house supervisors’ monthly meetings and other meetings as requested by Nursing Administration Team.
17. Provides education to House Supervisors as directed by Nursing Administration.

ADDITIONAL JOB DUTIES BELOW:

1. Contributes to performance appraisal, guidance and development of nursing personnel. Makes recommendations to nurse managers and informs them of departmental staff problems/concerns. Completes performance appraisals for House Supervisors.
2. Provides clinical support to the staff and may perform staff nurse duties as need arises
3. Knowledge of accrediting agency, Title 22 Standards, Hospital and Nursing Policies.
4. Participates in conferences and education programs as required; and quality resources activities and issues that monitor to improve care provided.
5. Enhances personal professional growth and development through education programs, seminars, etc. or maintains and demonstrates professional skills through self-development/continuing education. 
6. Attends at least one management/leadership class per year and pertinent classes for specific skills relevant to job specification.
7. Adjusts the schedules as necessary to provide adequate coverage for all clinical areas.
8. Participates in the development and implementation of policies, procedures and standards for all clinical areas.
9. Performs other duties as needed to facilitate workflow and to promote health care.
10. Knowledge of accrediting agency standards, Title 22 Standards, Hospital, Nursing, EMTLA and Ancillary Policies.

INTERPERSONAL SKILLS 

1. Consistently demonstrates high level of professionalism, communication, and compassion with regard to human dignity. Model a high standard of conduct, honesty and integrity in all situations.
2. Demonstrates professional behavior through compassionate care, self-control, respect for confidentiality and the establishment of trust in all situations.
3. Adheres to professional standards of behavior and communication in the workplace and actively avoids creating or participating in situations that could be considered harassment or unfair to others.
4. Understands the elements of cultural diversity and applies sensitivity in communicating and working with others.

Teamwork 

1. Actively promotes teamwork among co-workers, supervisor and other departments and build productive relationships.
2. Demonstrates cooperation and responsiveness to needs of others.
3. Assists with problem solving and/or staff recommendations by working with task forces, unit committees, PI projects and/or team initiatives.

Communication 

1. Written and oral communication skills are effective in improving individual and department performance.
2. Communicates clearly; responds promptly, keeps others informed; clarifies misunderstood communications; actively listens and solicits feedback.
3. Keeps current on team and/or job assignments and keeps other team members advised on projects.
4. Encourages cooperation, develops trust and supports teammates.

SERVICE QUALITY 

1. Demonstrates exemplary customer relations; actively promotes improvement to the working environment through conscientious, sensitive treatment of patients, customers, clients, and other team members.
2. Interacts with all customers appropriately; follows through on requests, concerns or complaints. Practices service recovery.
3. Keeps patient informed concerning their plan of care, treatments, tests medications and pain management (if applicable). 
4. Provides physicians or other hospital staff with required information and changes in patient status when calling or responding to inquiries (if applicable).

Leadership 

1. Consistently provides positive leadership and guidance to team members; acts as a role model for excellent performance, high quality work, respectful communication, teamwork and exceptional service.
2. Performs duties in a professional manner, provides guidance to less experienced staff.
3. Identifies potential conflicts of interest and seeks guidance for clarification and/or resolution.
4. Identifies potential compliance issues and reports through supervisor or hotline for resolution. 

SAFETY 

1. Performs required job skills in a safe, accurate, professional manner meeting department performance guidelines.
2. Adheres to all Environment of Care (EOC), workplace safety and injury prevention standards.
3. Knows emergency codes and appropriate response.

Quality Improvement 

1. Measures outcomes so that results consistently meet or exceed established guidelines for quality.
2. Active and productive participant in quality improvement activities of department and/or hospital.
3. Maintains a dedication to excellence. Meets quality standards for job. Work is accurate and complete. 
4. Knows and applies Focused-PDCA (Plan, Do, Check, Act) methodology.
5. Actively participates in reducing errors, eliminating waste and assuring patient safety.

Flexibility/adaptability 

1. Seeks opportunities to expand participation outside the normal job function.
2. Willingly provides assistance and performs other duties as required.
3. Actively engage in new initiatives, learn and adopt new work methods and embrace change in a positive productive manner. 

Self Development

1. Attends and participates in departmental in-services.
2. Attends educational classes provided by the hospital to improve job performance, learn new skills, information systems, equipment and technology.
3. Pursues certifications from professional organizations to remain current within scope of practice and attain professional benchmark as described in job description.
4. Attends hospital training, in and outside the organization, and applies knowledge to the job responsibilities on various regulatory and accreditation topics including compliance, HIPAA (Health Insurance Portability and Accountability Act), patient rights, documentation and others. 

Appearance/Attitude 

1. Consistently presents a neat and clean appearance in accordance with hospital grooming standards. 
2. Maintains and exhibits positive behavior, interaction and responses even under difficult conditions.
3. Be accountable for your actions and decisions.
4. Be a good steward of organizational resources.

FINANCE

1. As a Medical Center employee, you are expected to be a good steward of our public funds. This means you are to help assure that public monies allocated to you or your work unit are being used wisely and appropriately and are not wasted.
2. You are to assist in assuring that all charges for your work are being captured and that your role in that process is being appropriately performed.

ADDITIONAL Requirements

1. Keeps all position required state licenses and certifications current.
2. Maintains all professional licenses and certifications current.
3. Completes all new hire and annual education and validation requirements.
4. Keeps all regulatory required certifications required for position scope of practice.
5. Comply with all legal and regulatory compliance standards.

MACHINES / EQUIPMENT USED (Check all that apply)

AGE OF PATIENT POPULATION SERVED: 

Check One:  Direct Patient Care  Administrative Patient Association  No Patient Association

If box 1 or 2 is checked, specify patient population served below:

Licensure, Certifications and Mandatory Requirements:

EDUCATION, EXPERIENCE, TRAINING:

PHYSICAL DEMANDS:

Definitions: 

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 to 3 hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (3+ to 6 hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (6+ to 8 hrs/day)

Job physical demands identified below using above definitions:

ECRMC has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisor as deemed appropriate. 

I have read and understand this position description.

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 Employee Signature Date

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Human Resources Representative Date