Relocation Available!

About VAULT:

VAULT is NOW Hospitality’s newest concept — where music, dining, and nightlife meet.
Located in the heart of downtown Peoria, IL, VAULT blends elevated dining, curated cocktails, and late-night energy into one unforgettable experience. Designed for those who crave quality, connection, and creativity, VAULT is here.

NOW Hospitality is seeking a dynamic, experienced General Manager to lead the opening and ongoing operations of VAULT, ensuring excellence in service, profitability, and culture.

The Role:

The General Manager is the operational heartbeat of VAULT — responsible for leading the team, driving results, and delivering an exceptional guest experience from day one. This is a hands-on leadership position that requires both strategic thinking and a strong presence on the floor.

The GM will oversee day-to-day operations, financial performance, and staff development while working closely with ownership and department leads to bring this groundbreaking concept to life.

Key Responsibilities:

Leadership & Culture:

Recruit, train, and inspire a world-class hospitality and security team that reflects NOW Hospitality’s core values: passion, professionalism, and hospitality without compromise.
Foster a positive, inclusive, and performance-driven work culture grounded in respect, accountability, and collaboration.
Conduct weekly leadership and security meetings to ensure alignment on operational goals and guest safety expectations.

Operations Management:

Oversee all front-of-house and back-of-house operations, including floor management, scheduling, and nightly execution.
Maintain precise cost controls for beverage, labor, and inventory.
Manage opening/closing procedures, cash handling, and POS accuracy.
Ensure compliance with all state and local health, safety, and liquor regulations.
Implement efficient operational systems to support consistency and scalability.

Security & Compliance Oversight:

Direct and supervise the security team, ensuring all members are properly trained, licensed, and operating in compliance with Illinois state requirements.
Develop and enforce security protocols for guest check-in, ID verification, crowd control, and incident reporting.
Coordinate with local law enforcement, fire marshal, and licensing authorities as needed to maintain full compliance.
Maintain detailed nightly reports documenting incidents, guest ejections, and security activity.
Conduct regular safety drills and de-escalation training for both staff and security personnel.
Ensure video surveillance, lighting, and access points are fully functional and properly monitored during operations.

Guest Experience & Brand Standards:

Uphold VAULT's elevated guest experience by blending luxury service with a discreet, safe, and comfortable environment.
Anticipate guest needs and resolve issues in real time with professionalism and composure.
Oversee music programming, VIP service, and special event execution in partnership with NOW Events.

Financial Performance:

Review weekly P&L reports, labor percentages, and beverage cost analyses to ensure profitability.
Forecast revenue, staffing, and supply needs based on business trends.
Meet or exceed KPIs related to profitability, labor efficiency, and guest satisfaction.

Marketing & Community Engagement:

Collaborate with NOW Hospitality’s marketing team to execute promotional events, theme nights, and influencer partnerships.
Serve as a brand ambassador for VAULT, maintaining relationships with local business owners, vendors, and community leaders.
Stay informed of nightlife and hospitality trends to ensure the concept evolves with guest expectations.

Qualifications:

3–5 years of leadership experience in upscale nightlife, bar, or hospitality operations.
Proven success managing high-volume venues with live entertainment and security teams.
Strong understanding of security protocols, ID verification processes, and conflict de-escalation.
Experience collaborating with security companies, off-duty police, or in-house safety teams.
Advanced knowledge of P&L management, labor controls, and beverage cost tracking.
Excellent communication and interpersonal skills with a calm, authoritative presence.
Flexible availability — nights, weekends, holidays, and special events required.
Experience with Toast POS systems, XTRAChef, and operational reporting software.

Compensation & Benefits:

Competitive base salary with quarterly performance-based bonuses.
Health and wellness benefits after 90 days.
Paid vacation and advancement opportunities across the NOW Hospitality portfolio.
Exclusive access to NOW Group events and hospitality experiences.
Relocation available for qualified candidate.