Hayward Holdings Inc. (NYSE: HAYW) is the largest manufacturer of residential swimming pool equipment in the world, with a growing presence in the commercial pool market.
The Strategic Accounts Manager (SAM) is a senior individual contributor responsible for owning growth, retention, and execution within assigned enterprise platform accounts. This role builds multi-level customer relationships, drives disciplined account planning, and coordinates cross-functional resources to deliver measurable revenue growth, conversion wins, and strong customer experience outcomes.
This is a high-impact role focused on execution excellence within Hayward’s most strategic national accounts.
Responsibilities:
Own revenue growth, retention, and margin performance within assigned strategic accounts.
Serve as the primary day-to-day point of contact across executive, operations, procurement, and service stakeholders.
Build and execute annual account plans aligned to conversion priorities and growth targets.
Maintain a structured pipeline for conversions, upsell, and cross-sell opportunities.
Lead conversion initiatives, rollout plans, and multi-location adoption efforts.
Coordinate cross-functional execution with Sales Ops, Customer Service, Technical Support, Marketing, Product, Quality, and Training.
Deliver accurate forecasting, CRM updates, and pipeline reporting.
Capture and communicate actionable customer insights to improve product, service, and training performance.
Qualifications:
5+ years of experience in strategic accounts, key accounts, or complex B2B sales.
Proven ability to influence multi-stakeholder organizations and drive adoption across locations.
Strong account planning, pipeline management, and forecasting discipline.
Demonstrated cross-functional coordination and execution capability.
Executive-level communication skills and professional customer presence.
Strong analytical skills with the ability to build ROI-based value narratives.
High travel capability (70–80%).
CRM proficiency and structured operating cadence.
Preferred: Experience with dealer or builder networks, private equity-backed platforms, or technically oriented B2B product categories.