Job Title:  Merchandise Associate

Status: Part-time

Company: Evening Entertainment Group (“EEG”)

Location: Jelly Roll's Goodnight Nashville

About Us: At EEG, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Merchandise Associate to join our team.

Job Overview: As a Merchandise Associate at EEG, you will be responsible for providing our guests with best-in-class service, product, and entertainment. You will consistently engage the guests to build rapport and enhance the guest experience while anticipating any additional needs to help ensure each guest has a wonderful and unique visit to our venues. You will play a vital role in both maintaining a positive and productive work environment for our team, while upholding the highest standard of service that defines our brand(s).

Key Responsibilities:

• Energetically greet and welcome all guests and deliver exceptional service.
• Maintain an organized environment,restock and organize merchandise on the sales floor.
• Answer guests questions about specific products.
• Provide friendly guidance to guests during their visit and actively share recommendations to cross-sell and up-sell products.
• Process sales transactions using point-of-sale (POS) system and appropriate cash handling procedures. 
• Other duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.
• Previous experience in retail sales.
• Familiarity with point-of-sale (POS) systems.
• Experience working in a team-oriented and fast paced environment.
• Strong interpersonal skills for engaging with guests.
• Ability to communicate clearly and effectively.
• Problem-solving skills to address issues quickly and professionally.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Evening Entertainment Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training, termination, layoff, recall, transfer, leaves of absence, compensation, and training.