PURPOSE
Maintain day-to-day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct intakes and enforce compliance with VA policies and procedures. Document all activities which take place within the shelter during a shift. 
REQUIREMENTS
·         High School Diploma or Equivalent 
·         Strong communication skills, customer service skills, organizational skills, and computer literacy. 
ESSENTIAL JOB FUNCTIONS
·         Support Staff is responsible for the safety of all clients as well as daily shelter maintenance. 
·         Conducts client intakes and enforces client compliance with policies and procedures. 
·         Documents all activities including completion of incident reports and staff memos. 
·         Briefs incoming staff on activity. Brings incoming staff up to date on daily client census.
·         Begins shift by surveying conditions of shelter to maintain safety and cleanliness, documenting any issues.
·         Conducts morning and evening room checks. 
·         Reports on any security system problems and maintenance needs. 
·         Monitors client arrivals and departures, assuring each client signs in and out indicating arrival and departure times. 
·         Monitors all staff and visitor arrivals and departures. 
·         Documents all client absences and reports such to the Program Director. 
·         Requests and photocopies identification from all visitors. 
·         Maintains confidentiality within the shelter. 
·         Conducts meal preparation as well as cleanup of kitchen and dining room.  
·         Regular garbage disposal. 
·         Upon client discharge, sanitize room and reset for incoming veteran. Room preparation includes stripping, laundering, and replacing linens, garbage disposal, and general housekeeping.
·         Responsible for maintaining constant shelter cleanliness. 
·         Reports need of crisis intervention and mediation as needed. 
·         Arranges medical and other emergency services for clients in need. 
·         Informs Program Director when emergency services (fire, police, EMT) are called. Requests and documents police officers’ name and badge numbers. 
·         Participates in monthly fire drills and safety procedures. Remains up to date on safety, emergency, and evacuation plan procedures. 
·         Regularly review shelter policies and procedures. 
·         Attends staff meetings.