Director of Clinical Services (RN) – Hospice
Company: Suite Living Hospice Care
Location: White Bear Lake, MN (with travel throughout the Minneapolis–St. Paul metro)
Schedule: Full-Time, Salaried
Salary: $115,000 annually
Position Summary
The Director of Clinical Services (DCS) is responsible for the overall leadership, direction, and performance of clinical operations for Suite Living Hospice Care. This role ensures the delivery of high-quality, compliant, and patient-centered hospice services aligned with state, federal, and Medicare regulations.
As a key clinical leader, the DCS oversees and supports a team of Registered Nurses (RNs) and Certified Nursing Assistants (CNAs), drives quality and compliance initiatives, and partners with leadership on strategic and operational priorities. This role maintains a small caseload (4–5 patients) to stay closely connected to clinical care and team needs.
Key Responsibilities
Clinical Leadership & Team Oversight:
- Provide day-to-day leadership, coaching, and support to RNs and CNAs
- Serve as a clinical resource for complex care planning, symptom management, and decision-making
- Participate in an on-call leadership rotation (approximately 5 days per month)
- Maintain a small hospice caseload to remain actively engaged in patient care
- Foster a culture rooted in hospice philosophy, compassion, accountability, and collaboration
Interdisciplinary Collaboration & Care Coordination:
- Lead bi-weekly Interdisciplinary Group (IDG) meetings to ensure coordinated, compliant care delivery
- Partner with the Medical Director and intake team on patient eligibility, admissions, and care planning
- Promote strong communication across all disciplines to support patient and family outcomes
Quality, Compliance & Regulatory Oversight:
- Ensure compliance with all state, federal, and Medicare hospice regulations
- Lead and support survey readiness and any required plans of correction
- Conduct routine chart audits to ensure accuracy, completeness, and compliance
- Oversee infection control processes and reporting
- Actively contribute to QAPI initiatives, including data analysis, trend identification, and performance improvement planning
Staff Development & Talent Management:
- Lead onboarding, training, and competency validation for clinical staff
- Partner with leadership on recruiting, interviewing, and hiring clinical team members
- Provide ongoing coaching, mentorship, and performance management
- Support continuing education and professional development initiatives
Operational & Business Management:
- Oversee clinical-related operations including DME, supplies, and pharmacy coordination
- Monitor clinical utilization and resource management to balance quality and cost-effectiveness
- Collaborate with leadership on operational planning, growth, and process improvement
Additional Responsibilities:
- Support development and ongoing refinement of policies and procedures
- Contribute to organizational initiatives and leadership projects
- Perform other duties as assigned to support business and clinical goals
Qualifications
Required:
- Active Registered Nurse (RN) license in Minnesota, in good standing
- Minimum of 3 years of hospice experience
- Minimum of 2 years of clinical leadership or supervisory experience
- Strong knowledge of hospice regulations, interdisciplinary care, and end-of-life best practices
- Proven ability to lead teams, drive accountability, and manage clinical operations
- Excellent communication, organizational, and problem-solving skills
- Valid driver's license with reliable, insured transportation
- Current CPR certification
Preferred:
- Experience with QAPI programs, infection control, and regulatory survey processes
- Experience balancing clinical leadership with operational and business responsibilities
Why Join Suite Living Hospice Care
At Suite Living Hospice Care, we believe exceptional care starts with strong leadership. We are committed to delivering compassionate, patient-centered hospice services while building a supportive and collaborative environment for our teams.
In this role, you'll have the opportunity to:
- Lead and shape clinical excellence across the organization
- Stay meaningfully connected to patient care while influencing broader outcomes
- Partner with leadership in a growing, mission-driven organization
- Make a daily impact on patients, families, and the clinical team
If you're a hospice RN leader who is passionate about quality care, team development, and meaningful work, we encourage you to apply.