HiringCafe
Posted 6mo ago

Bilingual Customer Service Agent

@ OneTouch Direct
View All Jobs
Bogotá, Cundinamarca, Colombia
$2850k/bi-wkOnsiteContract
Responsibilities:Handle inquiries, Provide information, Maintain records
Requirements Summary:Fluent in English and Spanish, high school diploma, 1-2 years in customer service, strong communication, confidentiality, teamwork.
Save
Mark Applied
Hide Job
Report & Hide
Job Description

At OneTouch Direct, we are not just a call center; we are a dedicated team that strives to deliver exceptional service. Since our founding in 1998, we have evolved into a leading provider of contact center solutions for Fortune 500 companies, dedicated to enhancing customer experiences.

Join Our Team as a Bilingual Customer Service Agent!

We are seeking enthusiastic and customer-oriented individuals who are fluent in both English and Spanish to support our diverse clientele. As a Bilingual Customer Service Agent, you will be the voice of our company, helping customers navigate their inquiries, resolve issues, and ensure satisfaction with our services.

Key Responsibilities:

  • Handle inbound customer service inquiries in both English and Spanish.
  • Assist customers with product information, account questions, and concerns.
  • Utilize strong communication skills to explain solutions clearly and effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Provide feedback and insights to improve overall service delivery.