Description

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a Primary Care Nurse Manager. Responsible for the administration and management of nursing and other clinical care staff for primary care areas (Family Medicine, Internal Medicine, Medicine-Pediatrics and General Pediatrics). Serves as the direct supervisor of primary care teams, including medical assistants, registered nurses, social workers and phlebotomy team. Functions as a member of direct clinical care teams when needed. Works closely with the clinic teams to manage staffing levels for all primary care clinic services, using best practices for efficiency as well as benchmarks. Works with leadership to develop and monitor nursing CE and professional development. Fast-paced position requires the ability to work effectively and efficiently under tight deadlines, high volume, and multiple interruptions.

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BENEFITS:

Wellness reimbursement.
Continuing education and tuition reimbursement.
Employer-funded retirement plan.
Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution.
Flexible work solutions based on position and department.
Up to four weeks of PTO accrual beginning in year one.
Paid holidays.
Paid volunteer time.
Paid preferred holiday.
No nights, no weekends.

DUTIES AND RESPONSIBILITIES:

Strategy & Growth

Works with VP, Clinical Affairs, Director, Clinical Affairs Business Operations and medical directors in the implementation of annual clinical goals.
With the VP, Clinical Affairs and Director, Clinical Affairs Business Operations develops and manages a cohesive, coordinated operating budget for primary care clinics. Manages expenses to budget and understands variances. Similarly assists in developing a well-planned capital budget.
Reviews monthly primary care clinic performance data in Power BI and Epic.
Supports primary care clinic marketing and promotions plans to build awareness of WMed Health and to increase new patient visits.
Coordinates with physician leadership in establishing clinical components of new primary care provider practice setup.

Operations & Patient Satisfaction

Implements policies and standard operating procedures necessary to ensure workflow efficiency and high-quality outcomes. Collaborates with staff and other managers to identify operational problems and continuously look for ways to improve patient care access and service.
Cultivates a culture of clinical excellence by enforcing staff compliance with policies, SOPs and workflows consistent with “Patients First”.
Responsible for ensuring that staff follow safe practices and procedures for the fair and ethical treatment of patients, families and other visitors.
Demonstrates knowledge of and follows preventive measures to minimize exposure to blood and air borne pathogens.
Responsible for supervision and administrative decision making for the care and coordination of primary care clinical services. Oversees clinical support staff productivity and assists the Director, Clinical Affairs Business Operations in staffing benchmarks and budget.
Provides staff leadership via coordination of daily and monthly staff schedules, orientation for new team members, maintaining current job descriptions and completing timely performance evaluations.
Works directly with VP, Clinical Affairs when needed regarding clinical staff scope of practice and medical management issues.
Partners with VP, Clinical Affairs, and other clinical leadership, in the development and maintenance of clinical policies.
Maintains procedures and documentation necessary for CLIA licenses in all WMed Health clinical sites.
Oversight of ordering and maintaining appropriate levels of clinical supplies.
Responsible for vaccine management, storage and handling processes for all clinical sites and departments. This includes maintaining the Vaccines for Children (VFC) program and ensuring its compliance with state and local regulations.
Participates in patient care, if required, as part of a “Patients First” solution.
Acquires knowledge of new technology and proposes ways to revise procedures accordingly to provide better patient care or access.

Quality Improvement & Compliance

Works collaboratively with VP, Clinical Affairs, Director, Clinical Affairs Business Operations and medical directors in achieving clinical quality measures and outcomes. Ensures staff are fully engaged in these efforts.
Coordinates with the Vice President of Clinical Affairs, or designee, and, when needed, the Director of Planning and Institutional Effectiveness to develop quality and patient safety performance improvement plan.
Directly responsible for verification and submission of Clinical Competencies for all primary care clinical staff and assigned subordinates.
Enforce compliance with all primary care clinical staff licensing and certification requirements.
Partners with organizational leaders to develop and implement corrective action plans to improve overall patient experience.
Creates staff education initiatives to enhance staff retention and the quality of patient care long-term.
Supports Senior Director, Facilities as needed with monitoring of the alarm system on the clinical refrigerators/freezers.
Works with Director, Clinical Affairs Business Operations and Senior Director, Facilities to ensure preparedness for all emergency situations that might impact the clinical environment of care.
Works collaboratively with Director, Clinical Services to implement effective processes that positively impact the revenue cycle process.
Responds to patient complaints and communicate trends and concerns with rest of leadership team. Proactively participate in problem solving to prevent issues from becoming larger.
Participates in review, evaluation, and resolution of occurrence reports and communicates to Director, Clinical Affairs Business Operations and Chief Compliance Officer as needed.
Understands the requirements of internal and external bodies, involving compliance, accreditation, auditing and other regulations required.

Management & Leadership

Promotes a “Patients First” team of clinical support staff, faculty, and residents in WMed Health outpatient clinics. Identifies positive and improvement opportunities related to this idea.
Advises VP, Clinical Affairs on creating a staffing plan that optimizes WMed resources and allows for highest quality patient care delivery and access as part of “Patients First”.
Completes timely performance evaluations for assigned subordinate primary care clinical care support staff. Partners with the Manager, Clinical Operations for annual performance evaluations of subordinate staff with clinical roles.
Chair or lead staff meetings, assigned committees and ad hoc workgroups as requested. Follows through on action items in a timely manner.
Leads talent management for assigned clinical support staff, including recruitment, interviewing, selection, onboarding, and termination in alignment with WMed policies and unit needs. This includes making recommendations for promotion or job changes.
Manages assigned primary care clinical staff and assigned support staff performance including goal setting, coaching, and when needed corrective action.
Direct oversight of timekeeping for assigned primary care clinical staff and assigned support staff, including attendance, time card approval, PTO requests in accordance with WMed policy.

Other

Availability to work on weekends and evenings to complete time sensitive projects.
All other duties as assigned.

Requirements

EDUCATION AND/OR EXPERIENCE:

BSN required; Master’s degree preferred.
Minimum three years’ experience in a Primary care ambulatory setting required.
Minimum three years’ experience supervising staff required.

LICENSES, REGISTRATIONS, CERTIFICATIONS:

Current Michigan Registered Nurse license required.
Current BLS certification required.

OTHER SKILLS AND ABILITIES:

Proficiency with electronic health record, Epic preferred.
Proven strong communication skills, both verbally and in writing.
Proficiency with medical terminology.
Demonstrates the ability to recognize priorities in organization of workflow.
Able to perform duties independently, with a minimal need for direct supervision.
Ability to accept, apply and give feedback.
Regular and predictable attendance is expected.

Summary

About Western Michigan University Homer Stryker M.D. School of Medicine (WMed)

We are committed to excellence and health equity through transformative medical education, high-quality, patient- and family-centered care, innovative research, and community partnerships within a welcoming, supportive, and engaging culture. Our vision is health equity for all in Southwest Michigan through innovation in the practice and study of medicine.

The medical school is a collaboration of Western Michigan University and Kalamazoo's two teaching health systems, Beacon and Bronson Healthcare. The medical school is a private nonprofit corporation supported by private gifts, clinical revenues, research activities, tuition, and endowment income. WMed is the recipient of a $100 million foundational gift and the Empowering Futures Gift, a philanthropic commitment of $300 million to support the mission of the medical school. WMed contributes to the economic vitality of Southwest Michigan through the services we provide, as well as the creation of 1,600 new jobs, with an estimated annual economic impact of $353 million in Kalamazoo and Calhoun counties.

WMed is fully accredited by the Liaison Committee on Medical Education and the Higher Learning Commission. The medical school offers a comprehensive, innovative four-year Doctor of Medicine degree program as well as a Master of Science degree program in Biomedical Sciences. We train physicians in 10 residencies and four fellowships accredited by the Accreditation Council for Graduate Medical Education. To support our educational mission, we have Joint Accreditation for interprofessional continuing education, which incorporates accreditation by the Accreditation Council for Continuing Medical Education.

WMed Health is the clinical practice of the medical school with more than 300 providers offering comprehensive primary care and specialty services in several locations throughout the Kalamazoo and Battle Creek areas. Faculty in the Department of Pathology serve as the Office of the Medical Examiner for counties throughout Michigan and northern Indiana.

The W.E. Upjohn M.D. Campus located in downtown Kalamazoo serves as the primary educational facility with student study and social spaces, team-based learning halls, faculty and administrative offices, a state-of-the-art Simulation Center accredited by the Society for Simulation in Healthcare, basic science research labs, as well as toxicology and forensic pathology labs.

WMed builds upon Kalamazoo’s century-long foundation of drug discovery and medical device development with a strategic investment in clinical, laboratory, community, and educational research. The Center for Immunobiology, Center for Clinical Research, Research Histology Lab, Innovation Center, and Human Research Protection Program contribute to the medical school’s advancement of knowledge through innovation and discovery.

Equal Employment Opportunity Employer in compliance with applicable State and Federal law.