Welcome to Meiers Lombardini Lemanski Insurance, where we believe in building lasting relationships and providing exceptional insurance guidance right here in East Lansing, Michigan. We're not just an insurance agency; we're a dedicated team committed to understanding and protecting what matters most to our clients. We're looking for someone with a warm heart and a sharp mind to join us as a P&C Licensed Personal Lines Insurance Account Manager/CSR. In this role, you'll be the friendly voice and knowledgeable expert for our policyholders. You'll guide them through their insurance needs, from managing daily account details to helping them navigate renewals and claims. We pride ourselves on offering personalized service and genuine care. If you're ready to be a vital part of a supportive team and make a real difference in the lives of our community members, we encourage you to connect with us. We can't wait to hear from you!

Salary Range: $20.00 - $30.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekly Team Meetings

Team Building Events

Appreciation Lunches

Appreciation Recognition Awards

Employee Appreciation Gifts

401K

Employee Random Acts of Kindness

Bonus Opportunities

Education Opportunities

Paid Holidays

Business Casual Attire

Casual Fridays

Friday Hours 8-4PM

Community Involvement

Collaborative Work Environment

Must possess an active Michigan Property and Casualty (P&C) Insurance License.

Demonstrated experience in a Personal Lines insurance customer service role. of at least two years.

Excellent interpersonal and communication skills, both written and verbal.

A genuine passion for helping people and providing outstanding service.

Strong organizational abilities and attention to detail.

Familiarity with insurance agency management systems and standard office software.

Ability to multitask.

Excellent documentation skills.

Serve as the primary point of contact for personal lines policyholders, addressing inquiries and providing comprehensive support.

Manage policy renewals, including reviewing coverage, making recommendations, and processing changes.

Assist clients with claims processing, offering guidance and ensuring a smooth experience.

Accurately document all client interactions and policy details in the agency management system.

Develop and maintain strong, trusting relationships with a portfolio of clients.

Identify opportunities to cross-sell or up-sell additional relevant coverages to enhance client protection.

For over half a century, MLL Insurance has been a cornerstone of the community, helping our neighbors protect what matters to them. Since our founding 50 years ago, we’ve grown into a full-service independent agency specializing in Home, Auto, Business, and Life insurance.

What sets us apart is our depth of experience. Our team includes professionals who have worked on both the carrier and agency sides of the industry—giving us a unique "insider's perspective" that we use to benefit our clients. We don’t just provide policies; we provide peace of mind through expert advocacy and personalized service that has stood the test of time.

Work Where Experience Meets Heart. ️️

Looking for a workplace where your expertise is valued and your voice is heard? Meiers Lombardini Lemanski Insurance is looking for passionate individuals to join our 50-year legacy!

What’s it like to work at MLL?

• A Supportive Team: We believe in "taking ownership" and helping each other out. Just ask our CSRs—we work as a cohesive unit.
• Professional Respect: Many of us come from the carrier side, so we speak the language of insurance at a high level. We respect the craft and the people who do it well.
• Stability: We’ve been a staple in the community for five decades. We offer a secure, professional, and friendly environment where you can truly get to know your clients.

Come be a part of our next 50 years!