Admissions Staff (2nd Shift)

Department/Location: Admissions Department, New Bedford
Education/Experience: High School diploma or equivalent (GED), associates' preferred
Pay Rate: $22-$27/hr (Education & experience dependent)
Status: Full-time 2nd Shift 4:00 PM - 12:30 AM (M-F) plus every other weekend

About Us

High Point & Affiliated Organizations is a health and human service agency whose mission is to treat and prevent substance use disorders and mental illness. High Point has programs located throughout Southeastern Massachusetts offering a full continuum of care for substance use and mental health treatment, including inpatient, outpatient, residential, and community-based services. Programs and services also assist survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our goal is to help individuals and families achieve personal change and improve their quality of life.

Admissions Staff Duties & Responsibilities

• Respond to requests relative to admissions inquires
• Enters all fields as available in the preadmission screen and intake assessment
• Verifies eligibility and benefits with appropriate insurance carrier(s)
• Obtain faxes in according with HPHAO policy prior to admission
• Obtain approval for admission from appropriate staff member (if applicable)
• Schedule approved admissions according to HPHAO policy/procedures
• Scan all necessary paperwork and distribute accordingly
• Schedules patient in bed management and monitors bed management for vacant beds
• Make appropriate referrals to other agencies, when necessary
• Assist staff/patients in event of emergency
• Remain informed of current information concerning HPHAO polices/procedures
• Notifies supervisor of any significant event and/or information which concerns the admissions department
• Maintain clean and orderly work environment
• Assists in orientation of new employees
• Ability to respond to TTY
• Completes preadmission screening and schedules clients admission (if appropriate)
• Consults with Admissions Director/Admissions Manager/Nurse Manager/Site
• Director, and/ or designees with regards to concerns with case consults/referrals for admissions that require further collaboration regarding potential admissions
• Utilize standard precautions at all times
• Demonstrates behaviors that recognize the rights of patients/clients as defined by the patient’s right
• Attend all departmental/organizational meetings as directed by Supervisor
• Attend mandatory training
• Other duties as assigned by Supervisor(s)

Admissions Staff Requirements

• Must present as courteous and professional at all times
• Possess good telephone manner
• Demonstrates flexibility and ability to perform multiple tasks
• Must have excellent communication skills, including the ability to organize ideas in logical and clear fashion
• Knowledge of basic computer skills and software programs including the ability to learn, use and train HPAHO`s electronic medical records
• Must have the ability to work with others in cooperative and collaborative manner
• An understanding of the relationship between substance use and mental health issues and/or self-help programs
• An understanding of boundaries and ethics
• Comply with Federal Regulations, 42 CFR Part 2, Confidentiality of Alcohol Abuse Policy and HIPAA Regulations
• TB screening
• Certification in the HPHAO approved de-escalation program

Admissions Staff Qualifications

• Minimum of a high school diploma or equivalent GED
• Candidates must have strong computer skills
• Experience with insurance verification, mental health and substance use disorders a plus

Any compensation range provided is an estimate based on current market data. The actual offer may fall above or below this range, depending on the candidate’s experience, skills, and geographic location.

High Points’ main objective is to ensure all employees and their families lead fulfilling and healthy lives. We offer essential resources and support to build and sustain physical, financial, and emotional strength to achieve this. Our focus is on overall well-being so you can concentrate on the things that matter most. Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403b, paid vacation/time off, and other benefits.

High Point and its affiliates are equal opportunity employers. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristics.