Office Assistant / Customer Service Representative

Join our dynamic team as an Office Assistant and Customer Service Representative, where your organizational skills and friendly demeanor will support our company's daily operations. We are a company specializing in the sale of fasteners to the metal fabrication and industrial sectors, and we value dedicated professionals who can contribute to our efficient and customer-focused environment.

Key Responsibilities:

- Answer and direct incoming phone calls to the appropriate personnel promptly and professionally

- Assist customers with inquiries, orders, and product information via phone and email

- Perform basic order entry and processing to ensure accurate and timely delivery

- Maintain organized filing systems for customer records, invoices, and other documentation

- Support office administrative tasks such as data entry, scheduling, and correspondence

- Collaborate with team members to ensure smooth office operations and customer satisfaction

- Other duties as required

Skills and Qualifications:

- Proven experience in customer service, office administration, or related roles

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency in basic computer applications, including MS Office (Word, Excel) and order management systems

- Ability to handle multiple priorities with attention to detail

- Friendly, professional demeanor with a customer-oriented attitude

- Ability to work independently and as part of a team

We foster a collaborative and growth-oriented environment, offering opportunities for professional development and a supportive workplace culture. If you are motivated, organized, and eager to contribute to a thriving company, we encourage you to apply.

• Education: A high school diploma or equivalent. 
• Experience: Previous experience in clerical, administrative, or customer service roles is ideal but not required.
• Technical Skills:

1. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
2. Experience with office equipment such as fax machines, printers, copiers, and multi-line phone systems.
3. Data entry and database management skills.

• Soft Skills:

1. Communication: Excellent verbal and written communication for interacting with clients and colleagues.
2. Organization: Strong organizational and time-management skills to handle multiple tasks.
3. Attention to Detail: Ability to manage records accurately and maintain confidentiality.
4. Interpersonal Skills: A professional attitude, customer-service oriented, and the ability to work independently.