Key Responsibilities
Rotate between Service Desk and onsite desktop support.
Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
Support Windows OS, Microsoft 365 applications, and related technologies.
Maintain accurate ticketing records and up-to-date documentation.
Collaborate with internal teams and vendors to resolve escalated issues.
Ensure compliance with IT procedures, security standards, and asset management policies.
Requirements
2–4 years of experience in desktop, end-user, or helpdesk support with onsite exposure.
Hands-on experience with Microsoft Intune or similar endpoint management tools.
Strong knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking.
Experience with ticketing systems (e.g., ServiceNow, Jira).
Experience providing remote support using remote access tools.
Familiarity with laptop lifecycle management (setup, refresh, repair, asset tracking).
Strong communication skills with a customer-focused approach.
Good problem-solving skills and ability to work independently.
Team player with adaptability and a proactive mindset.
Working Hours
Service Desk: 0800–1700 or 1000–1900 (staggered shifts)
Onsite Support: 0900–1830
Preferred Certifications
MD-102, AZ-104, ITIL 4, CompTIA A+.
SC-900 or AZ-500 is a plus.
Rotate between Service Desk and onsite desktop support.
Provide timely remote and onsite support for hardware, software, account, and connectivity issues.
Manage endpoints using Microsoft Intune (enrollment, configuration, compliance, updates, and policy enforcement).
Perform laptop provisioning, imaging, setup, replacement, and decommissioning.
Diagnose and resolve hardware issues; coordinate with vendors for warranty and repairs.
Support Windows OS, Microsoft 365 applications, and related technologies.
Maintain accurate ticketing records and up-to-date documentation.
Collaborate with internal teams and vendors to resolve escalated issues.
Ensure compliance with IT procedures, security standards, and asset management policies.
Requirements
2–4 years of experience in desktop, end-user, or helpdesk support with onsite exposure.
Hands-on experience with Microsoft Intune or similar endpoint management tools.
Strong knowledge of Windows OS, Microsoft 365, Entra ID, and basic networking.
Experience with ticketing systems (e.g., ServiceNow, Jira).
Experience providing remote support using remote access tools.
Familiarity with laptop lifecycle management (setup, refresh, repair, asset tracking).
Strong communication skills with a customer-focused approach.
Good problem-solving skills and ability to work independently.
Team player with adaptability and a proactive mindset.
Working Hours
Service Desk: 0800–1700 or 1000–1900 (staggered shifts)
Onsite Support: 0900–1830
Preferred Certifications
MD-102, AZ-104, ITIL 4, CompTIA A+.
SC-900 or AZ-500 is a plus.