Job Purpose:rnThe Patient Service Representative (PSR) works as a member of Health Ministries Clinic team in an integrated primary-care/behavioral health setting. The PSR assists providers to care for patients by scheduling appointments and taking phone calls for the clinic. PSRs do participate in staff meetings, and staff training as required for the job role. The PSRs work closely with patients to ensure the accuracy of their dental appointments, personal information, and billing information.rnDuties/Responsibilities:rnrnAccurately enters a variety of information into the Electronic Health Record.rnAccurately checks patients in for appointments and scans a variety of documents into system.rnDemonstrate courtesy, patience, and helpfulness toward patients and their familiesrnManage appointments and stay informed of appointment statusrnAnswer phones promptly, courteously, and efficientlyrnAssist patients with registration formsrnEnter patient information accurately in the electronic health recordrnVerify insurance eligibilityrnVerify eligibility for sliding fee discount schedulernCollect and accurately record payments and co-payments for all servicesrnAssist providers as neededrnAbility to maintain confidentiality of all medical, financial, and legal information, including HIPAArnFollow HMC policies and proceduresrnrnAdditional Details:rnrnJob Type: Full-TimernSchedule: Monday-Friday, 8AM-5PMrnBenefits: Health, Dental and Vision insurance, PTO, 401K with matching, Life insurance, Discounted wellness memberships, and more!rnrnQualifications:rnrnMinimum education: High school diploma/GED requiredrn6 months experience as a medical receptionist or medical records clerk preferredrnAbility to maintain confidentiality of sensitive information is requiredrnExperience with customer service and multi-line phones is preferredrnComputer knowledge, and ability to work independently with little direction requiresrnMedical terminology/procedural knowledge strongly preferred but not requiredrnBi-Lingual ability in Spanish is preferred, but not requiredrnrnWhy HMC:rnHealth Ministries Clinic is an FQHC that provides care to all members of the community regardless of socioeconomic or insurance status. Services clinic-wide are provided using sliding fee scales to make healthcare affordable to patients without insurance. We believe that integrated healthcare serves to treat the whole person and not just the symptoms. This is why we offer our patients Behavioral Health, Primary Medical Care, Laboratory, Imaging, and Pharmaceutical services all under one roof with the addition of Dental care just blocks away. If you want to be part of a caring close-knit team that provides care for our ever-growing population of patients, please apply.
Health, Dental and Vision insurance, PTO, 401K , Life insurance, Discounted wellness memberships, and more!