Overview To provide billing and client engagement support to designated partners in our German offices in Düsseldorf and Munich, and the London Technology Companies Group (“TCG”). The role is responsible for bill preparation & managing inventory, including monitoring time records and liaising with partners and clients with regards to billings and collections. For London TCG clients, the role will involve assisting in client & matter opening, Anti Money Laundering, and building relationships from inception through to completion in order to maximise revenues through the timely resolution of queries, and maximising billings and collections. The role will report to the Finance Supervisor in London, working with the finance and management teams across the firm. Responsibilities Your main responsibilities will include the following: Preparing and reviewing bills in accordance with the firm's billing policies and German or UK VAT legislation, ensuring the bills are posted to CMS, signed by the Partner (either electronically or in-person), saved to management workspace and sent out to the clients each month. Escalating complex items or issues to the Finance Supervisor where necessary. Uploading any e-bills to the appropriate e-billing website and liaising with the e-billing team as necessary. For London TCG clients, assisting with Client and Matter Openings as required, including initiating conflicts searches and obtaining anti money laundering documentation as required. Ensuring engagement letters are sent to designated clients and signed copies are received from clients. Ensuring fee alerts are set up at matter level and fee arrangements, including currency, are correctly documented within matter opening forms. Ongoing monitoring of all matters for designated partners to prompt billing and ensure residual WIP is written off on completion of the matter as appropriate. Arranging monthly inventory review meetings with designated partners to discuss inventory and ensure all are aware of any fee alerts and billing arrangements on the matters. Summarising meetings in emails to the Partners/Finance Supervisor and updating the firm’s system of record, Expert Collections. Processing time transfers at lawyer and secretary request and recording reasons for transfers. Conducting client reviews verifying client/matter arrangements. Creating and distributing weekly WIP updates to clients when requested. Liaising with clients regarding Accounts Receivables on a monthly basis to ensure invoices have been received and dealing with any issues promptly. Updating comments into the Expert Collections module and escalating any issues to the Finance Supervisor and partners. Processing write-offs in accordance with the firm's policy and saving evidence in the firm management system. Client facing responsibility as and when required. Providing backup for other departments’ billing requirements where necessary. Providing AR and WIP updates in response to audit queries as requested. Undertaking any ad-hoc project work as required. Qualifications Person Specifications Ideally three to four years of billings and collections experience, preferably in a law firm or professional services environment. Proficiency in billing software (preferably Aderant) and Microsoft Office Suite, especially Excel. Excellent attention to detail and organisational skills. Enthusiastic, proactive and solution oriented. Confident in dealing with clients and senior management. Ability to work independently and collaboratively in a team environment. Strong communication skills, both written and verbal. Fluent in English & German (verbal and written)