HiringCafe
Posted 1y ago

WHEELCHAIR AGENT

@ Huntleigh USA
View All Jobs
United States
OnsiteFull Time
Responsibilities:Assist passengers, Coordinate with dispatch, Operate wheelchair logs
Requirements Summary:Provide passenger assistance to wheelchair passengers, transport safely, follow TSA processes, complete wheelchair logs, and perform related duties.
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Job Description

Job Title:  Passenger Service Attendant – Wheelchair Agent/cabin cleaner



Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location) 



FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law



Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.



 



 



PRIMARY DUTIES AND RESPONSIBILITIES:



 




  • Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.

  • Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.

  • Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.

  • Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.

  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.

  • Complete incident reports for accidents and out of the ordinary events while transporting passengers.

  • Complete wheelchair logs to document “pushes.”

  • Perform other duties as required.



 



 



PHYSICAL REQUIREMENTS:



 




  • Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.

  • Must be able to lift, carry, and/or hold 75 pounds or more.



 



 



 



 



 



 



KNOWLEDGE, SKILLS, AND ABILITIES:



 




  • If over 18 a High School Diploma, GED or equivalent may be required in some locations.

  • Must have reliable transportation

  • Must have a reliable telephone number for contact.

  • Ability to read, write, speak, and follow verbal and written instructions in English.

  • Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.



 



REQUIRED TRAINING:



 




  • Must complete any applicable Huntleigh and airline specific training as required.



 



APPEARANCE:



 




  • Maintain a neat, well groomed, professional image at all times.

  • Meet uniform standards as required

  • No facial piercings

  • No tattoos below the wrist or above the neck.