Software Implementation Consultant
(iMIS Performance Improvement Specialist)
(Remote)
About us
Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, engage and serve members and donors through innovative software solutions. Our portfolio of solutions includes the iMIS Engagement Management System, TopClass LMS, OpenWater application and review software, and the Clowder mobile app.
About our position
We’re looking for a Software Implementation Consultant (PIS) with strong skills and experience to deliver product solutions and to enable clients to increase organizational performance. Working unsupervised for small client assignments – and within a project team supervised by a project manager and solution lead for larger client projects – the PIS will deliver implementation, support, and training services in accordance with established methodologies and best practices.
What you’ll be doing
- Configuring and implementing iMIS and related products and services, including converting data, working with RiSE, and extending the product with iMIS and other supported tools
- Serving as part of the technical solutions team or the global solutions Client Success team, depending on skill sets focusing on technical, product or organizational solutions
- Enabling continuous performance improvement by understanding organizational needs, offering appropriate process change advice, and leading organisational change
- Delivering client training as either part of implementation, public online classroom, at your desk or client specific as assigned
- Meeting team (and individual) billable production targets, currently set at 1525 billable hours/year
- Focusing on excellent service quality, with on-time and on-budget delivery
- Performing other job-related duties as may be assigned from time to time
What we want you to have
- Bachelor’s Degree in relevant field or related experience
- 1+ years of experience in customer service, client onboarding, implementation support, or a related role
- Excellent verbal and written communication skills
- Strong time management and organizational skills
- iMIS and HTML/CSS experience preferred but not required
- Self-motivated with the ability to work independently and as part of a project team
- Demonstrated ability to provide excellent work product and customer service
- Certified iMIS Administrator and/or Certified iMIS Professional certification required at start of employment or achieved within 90 days of employment
- Some travel may be required from time to time, as directed by the Client Success Manager or Project Manager
What we offer
At ASI, we've forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives, and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes.
Compensation
Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $75,000–$95,000. Compensation may vary for candidates in other locations within the United States.
Benefits
In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:
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Join our team and positively impact thousands of ASI customers around the world!
www.advsol.com/careers
ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [email protected].
If you or someone you know may be interested in this position, please have them apply here.