Job Summary:
The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that’s able to operate in a fast-paced, high volume work environment.
Job Requirements:
- Ability to multi-task in fast paced environment. This includes goal setting, production, reporting, budgeting, efficiently solving issues with DirecTV and DirecTV customers, technician scheduling and morale
- Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude.
- Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc.
- Oversee business financials and provide reporting to management
- Provide customer follow-up for: general inquiries, feedback on ongoing and completed projects as required
- Update customers with regular status updates and scope of work changes
- Complete regular follow up with local management and field technicians and provide frequent status updates to senior management
- Work with customers and senior management to help define a scope of work for larger projects and rollouts
- Other duties as assigned