General support functions for International Moving Services Operations. Responsible for shipment tracing, data entry, documentation handling (preparing, collecting, distributing & saving to SISTRS), & downstream cost containment for HHG's international shipments. Will have contact with Coordinators, Agents, Vendors and Port Brokers.
This is a temporary contract until the end of October to help support the team throughout our busy period. There is a Potential opportunity to secure a permanent position at the end of this period.
Essential Functions/Responsibilities
40(%) Shipment Tracing: Through shipment prompts, confirming events occurred and then updating ProMove and the IMC accordingly.
30(%) Documentation Handling: Responsible for arranging all shipping documents & processing with Coordinators, Agents, Vendors and Port Brokers and uploading to SISTRS database.
20(%) Keep Coordinators, Agents, Vendors and Port Brokers informed of status changes in a timely manner.
10(%) Other duties as assigned, including communications, desk coverage, and registering files as needed.
Qualifications
- HS Degree
- Undergraduate Degree Preferred
- Proficient in Microsoft Office applications (Excel, Word, Outlook)
- Ability to prioritize and handle multiple tasks
- Well organized
- Detail Oriented
- Goal Oriented
- Excellent Communication skills both oral and written
- Ability to work successfully in a team environment where work direction will be provided by multiple people (Matrix Environment)
- 1-2 Years of customer service or transportation experience preferred