Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking candidates with exceptional customer service skills to join our team as a Surgery Scheduling Team Lead. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.
Duties to include:
- Review weekly provider schedules to maximize utilization of provider availability for all team members, checking open slot reports daily, direct team where to focus as needed
- Monitor Biopsy logs for accuracy, timely receipt of results, treatment of positive lesions within 4-6 weeks of confirmed diagnosis for all team members
- Initiate skin cancer tracking tool; phone contact with patient; letters in a timely manner
- Send precertification and prior authorization requests in a timely manner
- Scheduling all MOHS, cancer treatment surgeries
- Maintain OSHA Compliance
- Perform patient call backs on same day of call
- Assist physician/mid-level providers with patient care
- Document in medical record as appropriate
- Contact patients via phone/mail to confirm upcoming surgeries. ALL patient paperwork MUST be filled out PRIOR to the patient's surgery
- Develop good working relationships with Location Manager and Regional Supervisor
- Provide recommendations in disciplinary matters and career-pathing
- Resolve issues with team members regarding attendance, performance, and behavior as appropriate, involving management when necessary
- Conduct team meetings periodically, communicating company updates on a timely basis; communicate one-on-one with management when needed
- Ability to coach, develop, and train schedulers, focusing on key performance metrics; ability to take charge and get results within a team environment, exceeding patient expectations and company goals
Requirements include:
At least one year of Dermatology experience required
MA certificate of completion/diploma from medical vocational program
RN, LPN degree or diploma current active license or certification
Current CPR certification
Knowledge of vital signs is required
Working knowledge of dermatologic surgery and sterile technique
Knowledge of medical terminology
Must be computer literate
Compensation/ Benefits (*Eligible for Full Time Positions Only):
Referral Program
Benefits packages
PTO/6 Paid Holidays/Floating Holiday/Vacation Time
401K