The Shop Foreman carries out supervisory responsibilities in accordance with the Company’s policies and procedures. The Shop Foreman directs and coordinates activities concerning the diagnosis and repair of heavy-duty trucks.

Management Duties:

• Coordinate the activities of mechanics in the diagnosis and repair of medium and heavy duty trucks.


• Train mechanics in mechanical skills needed


• Recommend equipment, materials, supplies and parts required to repair medium and heavy-duty trucks


• Monitor warranty procedures followed by technicians


• Coordinate repair and maintenance of service equipment


• Review performance of mechanics and submit report to the Service Manager


• Assist the Service Manager in hiring and firing employees


• Assist the Service Manager and Service Advisor in answering the phone

Major Duties and Responsibilities:

• Document the customer’s service requests


• Advise customers about necessary service for routine maintenance


• Identify the mechanical problem by questioning the customer and doing a visual inspection or road test


• Identify if the repair is warrantable and save parts when applicable


• Look up Federal Recalls and Safety Checks


• Open the repair order showing time, cost, and labor estimates for service and contact customer for approval to do the repairs


• Contact customers about additional problems found and recommend corrective procedure


• Get written authorization from the customer to perform the requested repairs


• Write a brief but clear description of the problem on the repair order to help the mechanic locate the problem


• Schedule service work to be done and assign to the mechanic


• Monitor repair progress to insure repairs are performed in a timely manner


• Review and close repair orders


• Explain the work performed to the customer and the cost


• Deal with customer complaints