HiringCafe
Posted 3mo ago

Sr. Manager, Configuration Management Database (CMDB), IT

@ CITIC CLSA
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Hong Kong, ., Hong Kong
OnsiteFull Time
Responsibilities:Architect CMDB, Lead discovery, Integrate ITSM
Requirements Summary:10+ years IT experience; 5+ years ServiceNow CMDB; ITSM/ITOM/HAM/SAM; Discovery, Service Mapping, I&R, CSDM; AWS/Azure; JavaScript, REST/SOAP, MID Server; ServiceNow certifications mandatory; English fluency; stakeholder management.
Technical Tools Mentioned:ServiceNow, AWS, Azure, JavaScript, REST, SOAP, MID Server, Discovery, Service Mapping, I&R, CSDM
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Job Description

Position Description
We are seeking a Senior ServiceNow professional with proven expertise in Configuration Management Database (CMDB) setup, governance, and lifecycle management. This role will focus on implementing and maintaining CMDB aligned with ITSM, ITOM, HAM, and SAM modules, ensuring data integrity and enabling seamless IT operations across the enterprise.
 

Key Areas of Responsibilities

  • Architect and maintain CMDB structure aligned with CSDM and ITIL best practices. Define and enforce data governance policies, CI lifecycle states, and ownership models.Establish naming conventions, attribute standards, and CI relationship rules for accurate service impact analysis.

  • Lead configuration and optimization of Discovery, Service Mapping, and integrations with authoritative sources. Configure Identification & Reconciliation (I&R), normalization, and transform maps for clean CI data.

  • Monitor CMDB health dashboards and drive remediation for completeness, correctness, and staleness.

  • Integrate CMDB with ITSM, ITOM, HAM, and SAM processes. Ensure accurate CI data for Incident, Problem, Change, and Asset Management and IT financial workflows

  • Collaborate with infrastructure and cloud teams to maintain accurate service maps and dependencies

  • Implement and manage integrations with AWS and Azure environments. Ensure CMDB reflects hybrid infrastructure including on-prem and cloud assets

  • Integrate and use CMDB with internal system as singe source of truth

  • Leverage AI for using current and historical operational data in ServiceNow for reporting, trending and providing knowledge base
     

Requirements

  • Bachelor’s degree in Computer Science or Software Engineering

  • 10+ years of overall IT experience, with minimum 5 years in ServiceNow CMDB implementation and management

  • Hands-on expertise in ITSM, ITOM, HAM, and SAM modules

  • Strong knowledge of ServiceNow Discovery, Service Mapping, I&R, and CSDM.

  • Experience integrating CMDB with AWS and Azure cloud environments.

  • Proficiency in JavaScript, REST/SOAP APIs, and MID Server configuration.

  • Relevant ServiceNow certifications (CIS – Discovery, CIS – Service Mapping, CSDM Practitioner, CSA/CAD) are mandatory

  • Experience with governance and compliance in financial services.

  • Familiarity with automation for CMDB health remediation

  • Fluent in both spoken and written English. Fluency in spoken and written Mandarin is an advantage

  • Excellent stakeholder management and communication skills

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