Location: Washington, DC / Remote Position

Description:

Metric5 is looking for a motivated PeopleSoft Program Analyst with strong Tier support and PeopleSoft expertise. You will be working in Agile environment on a COTS (PeopleSoft) product.

As a PeopleSoft Program Analyst, you will serve as the liaison between business users and technical teams, ensuring efficient resolution of functional issues, accurate system configuration, and high-quality user support across enterprise application.

Key Responsibilities

• Work with Tier-1 and SME teams to analyze, troubleshoot, and resolve Tier-2 functional issues and user inquiries related to PeopleSoft HRConnect
• Act as a bridge between business stakeholders and technical teams to clarify requirements and solutions
• Document functional requirements, issue root causes, resolutions, and system changes
• Assist with system testing, validation, and user acceptance testing (UAT) activities
• Support end users through issue resolution, guidance, and functional best practices
• Escalate complex or critical issues to Functional Leads or Technical Leads as needed
• Ensure adherence to organizational standards, documentation practices, and change management processes

Required Qualifications

• Minimum 2-5 years of Tier support
• Minimum of 2 years experience with PeopleSoft HCM
• Technical understanding to connect technical concepts to both technical and non-technical audiences
• Proven ability to work effectively with both business users and technical teams
• Experience in issue tracking, testing coordination, and functional documentation
• Experience in Agile teams
• Strong writing and communication skills
• Working knowledge and documented experience using requirements management tools such as JIRA and ClearQuest

Education: Bachelors degree

Location: Remote/Washington, DC

Years of Experience: 2-5 years of relevant experience

Clearance: Must be a United States Citizen and able to obtain a security clearance for this government position.

About Metric5

Metric5 is a small business with big company benefits. We have a passionate team of smart, fun-

caring professionals, and we are here for the long haul. Join our growing team in a business

where your contributions make an enormous impact. Our organization offers a comprehensive

employee benefits package, continuous professional development, with a best in class company

culture that is enjoyable to work in and supports the growth of each of our professionals.

Our benefits include:

- Health & Dental Insurance with 100% of individual coverage paid for by the company

- Vision Insurance

- Life & Short Term Disability Insurance

- 401K with company match (employees are immediately vested)

- Paid Vacation

- 9 Paid Holidays per year (plus 2 paid floating holidays)

- Parental Leave

- Employee Bonuses

- Professional Development Reimbursement Program

- Tuition Assistance Program

Metric5 is an Equal Opportunity Employer. All qualified applicants will receive consideration

for employment without regard to race, color, religion, sex, sexual orientation, gender identity,

national origin, disability, or status as a protected veteran.