Position Summary
The Collections Specialist supports the Accounts Receivable team by contacting customers with early-stage past-due balances (primarily 30 days or less) and assisting them in resolving payment issues.
This role focuses on customer communication, problem-solving and accurate documentation while helping customers bring accounts current.
This is an entry-level opportunity ideal for individuals with strong customer service skills who are interested in developing experience in credit, collections, or finance. Training on company systems and collection procedures will be provided.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
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Contact customers by phone and email regarding early-stage past-due balances
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Professionally communicate payment options and assist customers in resolving outstanding balances
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Document customer interactions and payment arrangements in the company leasing system
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Record customer payments and update account status as applicable
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Coordinate with the Accounting team to resolve billing questions or payment discrepancies
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Escalate complex or unresolved accounts to senior collections staff when appropriate
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Maintain accurate and organized records of customer communication and account activity
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Handle sensitive customer information with professionalism and confidentiality
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Perform additional duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
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Associate degree in business, finance, or a related field preferred but not required
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Customer service, call center, administrative, or retail experience preferred
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Strong verbal communication skills and comfort speaking with customers by phone
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Ability to remain professional and courteous when discussing payment issues
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Basic computer skills and familiarity with Microsoft Office (Word, Excel, Outlook)
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Strong attention to detail and organizational skills
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Ability to learn company systems and processes
Previous collections experience is not required.
Physical Demands and Work Environment
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Prolonged periods of sitting at a desk and working on a computer
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Standard office environment
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Occasional need to lift up to 15 pounds
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May require occasional schedule flexibility to meet business needs