Come Join Us!
Virginia Tile Co is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. We were founded in 1928 and have facilities located in 10 states. We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
Position Summary:
The Branch Manager is responsible for leading all operational aspects of the branch, including Pro Center operations, warehouse management, inventory control, and delivery coordination. This role drives operational performance, ensures a best-in-class customer experience, and develops a high-performing team.
This is a working manager role requiring a hands-on, lead-from-the-front approach. The Branch Manager is expected to actively support daily warehouse operations as needed?including physical tasks?while maintaining overall leadership and accountability for branch performance.
This leader will play a key role in the launch and ongoing success of the Pro Center, while ensuring warehouse operations remain efficient, safe, and accurate.
Key Responsibilities
Operations & Performance
- Lead day-to-day operations across Pro Center, warehouse, and delivery functions
- Work alongside team members to ensure workflows are executed safely, efficiently, and in alignment with company standards
- Monitor and drive performance against key metrics (inventory accuracy, productivity, service levels, safety)
- Identify and implement process improvements to enhance operational effectiveness
Pro Center Leadership
- Oversee the launch and ongoing operations of the Pro Center
- Ensure a high level of service for contractors and customers, including order accuracy and responsiveness
- Partner with sales teams to support customer needs and drive growth
Warehouse & Inventory Management
- Support and oversee daily warehouse activities, including receiving, storage, picking, staging, and shipping
- Participate in operational tasks as needed, including creating customer orders, shipping/receiving freight, loading/unloading product, and putting away inventory
- Maintain strong inventory control practices, including cycle counts and variance resolution
- Ensure accuracy and timeliness of all inbound and outbound shipments
People Leadership
- Hire, train, and develop team members across Pro Center and warehouse operations
- Set clear expectations, provide coaching, and manage performance
- Foster a culture of accountability, teamwork, and continuous improvement
Safety & Compliance
- Actively promote and model safe work practices while performing warehouse duties
- Ensure compliance with company policies and all applicable safety regulations
- Maintain a clean, organized, and secure work environment
Customer Experience
- Ensure a positive and consistent customer experience across all touchpoints
- Address and resolve customer concerns in a timely and professional manner
Qualifications
- 5?8+ years of progressive leadership experience in warehouse, distribution, retail, or operations environments
- 3?5 years of direct people management experience
- Strong knowledge of warehouse operations, inventory management, and safety practices
- Ability to perform physical job functions, including regular lifting, moving product, and working in a warehouse environment
- Valid driver?s license with acceptable driving record
?
Preferred:
- Experience in building materials, distribution, or contractor-focused environments
- Experience supporting new site launches or operational expansions
What We?re Looking For
- Hands-on leader who leads by example and drives accountability
- Willingness to perform physical labor and daily warehouse tasks alongside the team
- Strong organizational and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Effective communicator who collaborates well across teams