The RV Resort Manager is responsible for the daily operations of Tropic Hideaway RV Resort. This hands-on leadership role oversees all aspects of guest services, team management, facility maintenance, revenue performance, and community standards. The ideal candidate brings a hospitality mindset, operational discipline, and the ability to create memorable guest experiences while meeting financial objectives.
Key Responsibilities
Operations Management:
- Oversee daily resort operations including check-in/check-out procedures, site assignments, and guest services
- Manage the CampSpot reservation system including inventory, rates, promotions, and availability
- Confirm all 186 sites are guest-ready ensuring proper hookups and lot cleanliness
- Maintain all amenities including pools, fitness center, pickleball courts, dog park, clubhouse, and laundry facilities
- Coordinate with maintenance team for preventive maintenance, repairs, and capital improvements
- Enforce resort rules and regulations while maintaining a welcoming guest environment
- Manage vendor relationships for propane, golf cart rentals, and other resort services
- Oversee camp store operations including inventory, merchandising, and point of sale
Guest Experience:
- Create and maintain a tropical, welcoming atmosphere that reflects the resort brand
- Handle guest concerns, complaints, and special requests with professionalism and urgency
- Develop and implement guest engagement activities and events
- Maintain relationships with OWA Parks & Resort for guest ticket packages and promotions
- Monitor and respond to online reviews and guest feedback
- Ensure consistent delivery of resort standards across all guest touchpoints
Team Leadership:
- Recruit, hire, train, and develop a high performing team
- Create staff schedules that ensure coverage during all operating hours including weekends and holidays
- Conduct regular team meetings, performance reviews, and coaching sessions
- Manage work camper program including recruitment, onboarding, and performance
- Foster a positive team culture focused on guest service and operational excellence
- Ensure compliance with all employment laws and company policies
Financial Management:
- Strong background in Revenue Management using CampSpot
- Manage resort budget and control expenses while achieving revenue targets
- Monitor occupancy, ADR, and RevPAR against goals and prior year performance
- Implement dynamic pricing strategies aligned with seasonal demand patterns
- Oversee daily cash handling, deposits, and financial reconciliation
- Prepare and present monthly operating reports to ownership
- Identify opportunities for revenue growth and cost optimization
Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations
- Maintain health and safety standards including pool certifications and fire safety
- Implement and enforce emergency procedures including hurricane evacuation protocols
- Manage insurance requirements and incident documentation
- Conduct regular property inspections and safety audits
Qualifications
Required:
- Minimum 3 years of management experience in RV resorts, campgrounds, or hospitality
- Proven track record of team leadership and development
- Strong guest service orientation with ability to handle difficult situations
- Experience with property management or reservation systems
- Financial acumen including budgeting, P&L management, and reporting
- Proficiency with Microsoft Office and ability to learn new software quickly
- Excellent written and verbal communication skills
- Flexibility to work weekends, holidays, and be on-call for emergencies
- Valid driver's license and ability to operate a golf cart
Preferred:
- Experience with CampSpot reservation system
- Background in upscale or luxury RV resort operations
- Knowledge of revenue management and dynamic pricing
- CPO (Certified Pool Operator) certification or ability to obtain
- Experience with work camper programs
- Familiarity with Gulf Coast tourism market
Physical Requirements:
- Ability to stand, walk, and move throughout the property for extended periods
- Ability to work outdoors in varying weather conditions, including heat/humidity
- Ability to lift up to 50 pounds occasionally
- Ability to respond to emergency situations at any hour
Compensation and Benefits:
- Competitive salary commensurate with experience
- Performance-based bonus opportunity
- On site housing available (optional)
- Paid time off and holidays
- Professional development opportunities
Interested applicants can apply directly to www.visitowa.com/employment.
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