What you will be doing...
Join Jet2holidays’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity for a Maternity cover position at Jet2holidays as a Destination Manager in Marrakesh. As a Destination Manager, you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Team Leaders and Customer Helper - Representatives, manage operations at the resort and airport, and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including: -
- Local employment contract
- Competitive salary
- Coaching, development & career progression across Jet2.com & Jet2holidays
- Recommend a Friend bonus scheme
What will you do in the role?
Reporting into the Regional Manager who is based remotely, you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Marrakesh, producing strong performance and results ensuring you:
- Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
- Managing costs and delivering against your budget and customer service metrics.
- Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations
- Be Present for your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings
- Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.
- Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.
- Leading by example displaying role model behaviours and company values in managing and delivering your operation.
What will I need?
The successful candidate will have previous management experience in a similar Holiday or Cruise Operations role. You will possess experience of leading and managing large operational teams, ideally including Team Leader level. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with Arabic language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.
As we employ on local employment contracts, you will already hold the full right to work documentation required for Morocco. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car. Business Travel expenses are reimbursed.
Once your application has been reviewed, our Jet2holidays Talent Acquisition Team will contact you to advise you of next steps.
We look forward to your application & building your career with Jet2holidays!
Hours per Week
Full Time
Job Type
Fixed Term
Salary
Competitive
Division
Jet2holidays
Careers With Us
Holidays Operations
Careers Dept
Overseas roles in Destination
Careers Team
Destination Management