Posted 3w ago

Implementation Coordinator

@ TownSq
Richardson, Texas, United States
OnsiteFull Time
Responsibilities:Coordinate onboarding, Document processes, Manage escalations
Requirements Summary:Bachelor's degree; 1-2 years in operations, project management, or software implementations; strong communication; data/process improvement experience.
Technical Tools Mentioned:Microsoft Excel
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Job Description

We are seeking a proactive and detail-oriented Implementation Coordinator to ensure successful execution of processes and schedules. This role is responsible for coordinating and overseeing the implementation of new projects, products, or software. This includes working with cross-functional teams, monitoring timelines, and ensuring project goals are met.  This role is onsite 5 days a week at our Richardson, Texas location.

 

Key Responsibilities:

  • Serve as subject matter expert for all data aspects of customer onboarding and migrations
  • Engage in process change discussions, collaborating with stakeholders and leadership to ensure a smooth team adoption of new workflows
  • Configure data with support systems and tools
  • Provide recommendations to resolve individual barriers or issues
  • Provide regular and timely communication to internal staff, partners, and clients
  • Lead strategy discussions with cross-functional collaborators to solve data or process gaps
  • Document onboarding trends and proactively work with leadership to develop strategies and solutions to problems
  • Ensure successful cutover through effective planning
  • Gather client feedback on overall project support
  • Perform data audits to verify accuracy and integrity