Posted 2mo ago

Service Account Manager

@ Exotec
Wasquehal, Hauts-de-France, France
OnsiteFull Time
Responsibilities:manage contracts, coordinate handover, monitor suppliers
Requirements Summary:Degree in engineering or five-year business engineering program; experience as contract engineer or business manager; ability to analyze maintenance data; knowledge of electronics, mechanics, and automation; autonomous, rigorous, good interpersonal skills; interest in demanding technical environments and problem solving.
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Job Description

At Exotec, we are at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with over 1000 ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

As a maintenance contract engineer, you will:

  • Ensure the smooth running of maintenance contracts concluded with our clients (contracting, monitoring, reporting, invoicing, security, updates, quotes, etc.)
  • Act as the client's main contact for contract issues (KPIs, invoicing, etc.)
  • Participate in the handover of customer sites between the deployment and maintenance teams (transfer, maintenance area, etc.)
  • Follow up on the smooth running of supplier maintenance contracts (contracting, follow-up)
  • Monitor suppliers on customer sites (contracts, guarantees, spare parts, etc.)
  • Participate, through your actions, in improving the reliability of the system