Job Summary
Coordinates communication between Technimark external and internal customers and suppliers in fulfilling the requirements of established contracts and purchase orders. Responsible for the Master Scheduling and the distribution of all incoming customer orders. Responsible for proactive correspondence with the customer for quality, delivery, order revision, and pricing issues. Responsible for providing customer feedback to all Business Units in meeting customer satisfaction and objectives.

Essential Duties & Responsibilities
1. Receive customer orders and implement into a Master Production Schedule for all Business Units to utilize.
2. Communicates with the customer and keeps Operation Departments informed of daily production requirements and irregularities.
3. Keeps abreast of production schedules and status, inventory levels of finished product, work in-process, finishing schedules, shipping schedules, and secondary operations schedules.
4. Handles customer orders, confirms pricing, production, release/shipping schedules. Initiates verbal orders and distributes to appropriate departments. Inputs purchase orders into order entry system and distribute necessary output from the system. Types and mails acknowledgments to the customers.
5. Contacts the customer near the end of a production run for any additional orders so that presses can continue to run.
6. Receive and facilitate responses to all customer issues and complaints whether a quality, delivery, order revision, pricing, or engineering concern.
7. Assist in the purchasing of products needed to meet customer orders and demands.
8. Be proactive in customer problem solving issues and communicate results in a timely and professional manner.
9. Must keep all parties needing information any changes, additions, and / or concerns relating to customer satisfaction.
10. Strive for total customer satisfaction levels – including quality and delivery performance, inventory and safety stock levels.
11. Assist all Manufacturing in scheduling and meeting customer demands.
12. Contributes to the completion and distribution of monthly reports on a timely manner.
13. Assist in the updating of the company capacity planning reports.

Competencies
• Manufacturing Safety
• Standard Method of Work
• High School Diploma or Equivalent
• MS Office/ERP