Description

JOB SUMMARY: Under the direction of the SRCR Director of Food and Beverage, the Food Service Manager is responsible for ensuring the successful operations of the Lummi Bay Markets food service operations. In carrying out that responsibility, the FSM has the necessary authority to maintain the food and beverage facilities, manage the stores food and beverage staff, and ensure the business is operated in a manner that will yield the maximum long-term distribution to the Lummi Indian Business Council (LIBC).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES: includes the following, and other duties as assigned:

Customer Service

Ensure efficient and friendly services from all food and beverage staff and that everyone is adequately trained by providing product and educational materials
Investigate and respond to all food and beverage customer requests

Operations

Working knowledge of food service equipment and ability to perform all functions
Follow and enforce all food and beverage training manual contents
With the approval of the Food and Beverage Director, creates and executes effective operational strategies for areas assigned to position and ensure accuracy of all paperwork in accordance with all policies
Interviews, hires, trains, rewards, promotes, coaches and disciplines food and beverage employees according to company policies and applicable regulations and laws
Evaluate new food and beverage products and maintain effective relationships with vendors and external contacts
Ensure food is efficiently and accurately produced
Ensure food and beverage inventory is accurately ordered, stored, stocked, displayed, rotated, and counted
Assist in developing and executing effective plans for growing revenue and improving profitability
Ensure all food and beverage equipment is maintained, cleaned and properly serviced,
Ability to operate POS System, register, and SSCS
Partner with the food and beverage supervisors in all functions of food service operations, sales, and budgets
Attend trainings, conferences, and meetings as required
Perform other duties as assigned
Purchasing and Pricing
Purchase the necessary food and beverage products according to store guidelines
Ensure adequate food and beverage supply while minimizing waste, maximizing profit
Verify food and beverage invoices reflect accurate pricing and are accurately processed
Ensure proper costing of all food and beverage products and in turn retail pricing of food and beverage products with approval of the Director of Food and Beverage as needed.

Personnel

Follow and enforce food and beverage performance standards, including evaluations and corrective actions
Hire, train, supervise, and mentor all food and beverage staff
Ensure food and beverage team scheduling is in accordance to store needs and that there is coverage at all times
Ensure employee safety and sanitization standards
Maintain confidentiality and chain of command procedures

KNOWLEDGE, SKILLS ABILITIES

Able to serve all customers with the utmost respect and attitude, and always conduct themselves in a calm and professional manner
Able to work with all staff in a respectful and professional manner at all times
Must be able to exercise good judgment, balance priorities and workload
Must be able to communicate effectively with all employees including those that work the front line and upper management
Maintain the highest degree of confidentiality at all times

REQUIREMENTS

Lummi/Native American/Veteran policy applies. All qualified applicants encouraged to apply
High school diploma or GED required
Requires knowledge of food industry, specifically food handling and storage along with food prep, service, and menu planning
Requires excellent cash handling, problem solving, oral and written communication skills, as well as attention to detail and follow up
Requires fluency in computers, Excel, Word, Outlook and office equipment
Requires willingness to work 40 hours per week, or more as needed, be on time for scheduled shifts
Requires strong communication skills and the ability to work with people of diverse backgrounds
Requires willingness to take direction and work with multiple managers/supervisors on simultaneous tasks
Must be able to lift up to 40 lbs unassisted
Must be able to sit/stand for prolonged periods of time
Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls
Must pass pre-employment and random drug and alcohol test to be eligible for and maintain employment, as required by the LIBC Drug & Alcohol Free Workplace Policy
Must pass an extensive criminal background check
Must possess a valid Washington State Driver’s license and meet eligibility requirements for insurance

SUPERVISORY/MANAGEMENT RESPONSIBILITIES

This position has Management and Supervisory responsibilities.

Requirements

REQUIREMENTS

Lummi/Native American/Veteran policy applies. All qualified applicants encouraged to apply
High school diploma or GED required
Requires knowledge of food industry, specifically food handling and storage along with food prep, service, and menu planning
Requires excellent cash handling, problem solving, oral and written communication skills, as well as attention to detail and follow up
Requires fluency in computers, Excel, Word, Outlook and office equipment
Requires willingness to work 40 hours per week, or more as needed, be on time for scheduled shifts
Requires strong communication skills and the ability to work with people of diverse backgrounds
Requires willingness to take direction and work with multiple managers/supervisors on simultaneous tasks
Must be able to lift up to 40 lbs unassisted
Must be able to sit/stand for prolonged periods of time
Must be able to bend, kneel, climb, walk, use hands and fingers to handle and feel objects, tools and controls
Must pass pre-employment and random drug and alcohol test to be eligible for and maintain employment, as required by the LIBC Drug & Alcohol Free Workplace Policy
Must pass an extensive criminal background check
Must possess a valid Washington State Driver’s license and meet eligibility requirements for insurance