Compensation We Offer
- The initial compensation for this position ranges from $31.40 - $38.61 per hour; depending on experience, location and internal equity considerations
- 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications**
- 7.5% Bilingual Differential for qualified positions**
Benefits We Offer
- Benefits eligibility starts on day ONE!
- We provide a robust benefits package which includes medical, dental & vision
- 401K Employer Match up to 4%
- Competitive Time Off Plans
** Must meet eligibility requirements based on employment status
About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services
Schedule: Sunday/Monday 7pm-8am tues/wed 11pm-8am
This position is part of a program that has adopted an Alternative Work Schedule (AWS). An AWS is a variation of the standard 5-day/8-hours per day schedule and allows for shifts of no longer than 12 hours per day within a 40-hour workweek without payment of an overtime premium until after the 12th hour in a day or 40 hours worked in a week.
Pay Range
$31.40 - $38.61 per hour
Job Summary
Under supervision is responsible for responding to community-based crisis situations in county provided vehicle as part of the Trusted Response Urgent Stabilization Team (TRUST). Works as part of a multidisciplinary field-based response team, deployed to the community. First Aid Responders will work collaboratively with other crisis responders providing primary and secondary client screenings and basic first aid when appropriate. Additionally, they provide crisis de-escalation, psychoeducation, outreach, and linkage to community supports.
Responsibilities
- Work with TRUST multidisciplinary team to respond to field-based crisis.
- Drive the mobile field team van to and from various locations.
- Provide primary screening focused on medical and psychiatric concerns, not to exceed the scope of training obtained through the American Red Cross Adult CPR/AED/First Aid training.
- Provide basic first aid not to exceed the scope of the American Red Crisis Adult CPR/AED/First Aid training.
- Screen/test for COVID-19 and obtain standard vital signs for any client being transported.
- Provide verbal CPI de-escalation techniques and stabilization services in the community in a clinically and culturally appropriate manner.
- Participate in community outreach events
- Complete documentation including but not limited to, incident reports, call summary reports, community outreach summaries, physical screening forms
- Maintain confidentiality and HIPAA compliance; always protect sensitive data.
- Transport clients to appropriate level of care
- Maintain cleanliness, orderliness, and good working condition of the vehicle, interior, and exterior, using established maintenance criteria; arrange servicing when needed.
- Perform visual inspection of vehicles and complete van binder checklist; check fuel gauge, dashboard warning lights, etc. according to established schedule to ensure continued operation.
- Report all accidents, incidents and/or breakdowns involving vehicle(s) while in use; fill out required forms for insurance purposes and/or Facilities attention.
- Complete all required annual trainings and evaluations
- Participate in weekly, monthly, quarterly department and agency meetings as identified by supervisor.
- Maintain a consistent, high quality, customer-focused service style when conducting business and providing services to staff and clients (internal customers), the general public, and other external customers.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma or GED and one (1) year of related behavioral health experience, full-time best practices experience in emergency response, customer service,and intake processing, or equivalent combination of education and experience (two years of relevant experience equals one year of education) to include:
- EMT credentialed in the state of California.
- Volunteer experience will be considered.
Job Competencies
Crisis De-escalation
Analytical Thinking
Encouraging Customer Focus
Maintains Safe Environment
Manages Multiple Priorities
Organizational Agility
Physical Requirements
Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:
• Move quickly/run
• Drive a car
If program requires, employee must pass an initial physical abilities test (PATS) and be certified in crisis intervention techniques within the first 30 days and annually.
If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EEOC
We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.
We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.