Summary / Objective

The Service Manager’s primary job function is to be fully
accountable for the success of the company’s service facility in which the
position will ensure that all areas of the service center are properly
following company requirements by directing all operational aspects of the
service center on-site.  The Service Manager
is responsible for ensuring proper staffing, maintaining clean, well-organized
and proper equipment which includes all parts, etc. The Service Manager is
responsible for protecting the company property and assets. 

Supervisory
Responsibilities

Manage and direct a team to provide service to the stores of
Bestway along with other related business opportunities to service.

Leadership

• Responsible for coaching, motivating and
  overseeing the people of the service department.

• Responsible for ensuring that all cost of
  repairs and labor costs are accurate.

• Responsible for communicating with Department of
  Service and all customers regarding service job status and any outstanding
  issues on repairs.

• Responsible for ensuring that all diagnostics
  are performed properly and will assist when required.

• Supervises, selects and hires service personnel.

• Responsible for ensuring the shop, equipment and
  vehicles are available and maintained in excellent order.

• Responsible for performing required
  administrative details that would include reports, estimates, and forecasts;
  initiate and work with Department of Service on initiatives to increase the
  profit margin of the service department.

• Conduct department meetings as required and
  ensure that all employees are trained on their job responsibilities.

• Achieve repair and gross profit objectives for
  the Service Department.

• Follow-up on all Customer concerns regarding
  their service experience.

• Responsible for maintaining a safe working
  environment including any and all state, OSHA regulations if required and
  Company safety practices.

• Responsible for ensuring that the Shop Manager
  is maintaining the facility with organization and cleaned at all times.

Competencies

• Decision Maker – exhibit the ability to identify
  and understand various issues and problems and compare date and information to
  draw conclusions and make a decision timely and effectively

• Authenticity – gain the trust of your people by
  demonstrating openness and honesty

• Time Management – ability to prioritize

• Organization – demonstrate clear process to keep
  tasks ongoing

• Building Partnerships – ability to identify opportunities
  and taking action to build strategic relationships between their area and other
  teams, departments, stores, and organizations to help in achieving the
  company’s business objectives.

Qualifications

Minimum of 5 years of experience in the management of a
Service Center for electronics, appliances and furniture repair.

Position Type /
Expected Hours of Work

This is a full-time position.  Days and hours of work are Monday through
Saturday

8:00 a.m. to 6 p.m. and will require additional hours as needed. 

The Service Center Manager Position is required to embrace
and represent the Bestway’s Bring It Values!

• Caring

• Integrity

• Servant Leadership

• Ownership

• Fun