About Us

At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ doors at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.

If you are passionate about innovation, care deeply about what people eat, and want to be part of a team doing what no one else is doing, come help us build the future of food.

The Role

FreshDirect is seeking a Training Manager to lead our Learning and Development team. Reporting to the Chief People Officer, the Training Manager is responsible for leading and overseeing training programs across the organization, ensuring a consistent and effective learning experience for employees. This role supports the development and delivery of training initiatives that drive performance, safety, and employee engagement. The Training Manager also play a key role in continuously improving training processes to enhance overall effectiveness and retention. This position will be responsible for incorporating key principles of training programs to effectively design and implement consistent training materials aligning with the organizational goals, principles and values.

What You’ll Do

·       Design and lead a structured onboarding program combining classroom and on-the-floor training for roles such as production operators, pickers, and packers.

·       Ensure all new hires are effectively trained on safety, quality, and performance standards.

·       Partner with HR and operations teams to deliver a seamless and engaging onboarding experience.

·       Build, update and continuously improve training programs

·       Collaborate closely with department managers to ensure readiness for new hires (PPE, workstations, materials, etc.)

·       Monitor training effectiveness through observations, feedback, and performance data.

·       Track new hire progress, retention, and productivity metrics.

·       Facilitate onboarding experiences that reinforce FreshDirect’s values and culture.

·       Lead sessions such as orientations, site tours, and new hire welcome experience.

 What You’ll Bring

·       Bachelor’s degree

·       Minimum 5 years of Learning and Development experience

·       Experience designing and delivering training, and evaluating its effectiveness

·       Knowledge of Microsoft Office suite, including strength in using Excel and PowerPoint

·       Strong analytical, negotiating, influencing, communication, and organization skills

·       Ability to build credibility with internal and external clients

·       Problem solving skills – ability to develop solutions

·       Strong organizational skills

·       Must embody and demonstrate company values and culture

Our Values at FreshDirect

We live these values every day:

A Passion for our customers Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

·       A fast-paced, innovative environment where ideas turn into action

·       Opportunities for growth — many of our leaders have risen through the ranks

·       Direct impact on how thousands of customers experience food every day

Salary

$110,000 – $115,000

Total Rewards & Benefits

·       Competitive compensation and comprehensive benefits

·       PTO, Safe & Sick Time, and Paid Holidays

·       Medical, Vision, Dental, and Voluntary Disability coverage

·       401(k) with employer match and Life Insurance

·       State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

·       Onsite FREE parking

·       FREE employee shuttle bus service from nearby Subway station

·       Training, leadership development, and tuition discount at local colleges

·       20% employee discount on FreshDirect online orders and Brooklyn wine store

·       Minimum 50% employee discount at our onsite employee market

·       Mobile phone discounts through partnerships with T-Mobile and Verizon

·       Gym membership discounts through NYSC

Our Culture

We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity

We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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