Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.
General Summary
The primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality and care.
Essential Functions
Determine the reason for the patient’s visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
Attract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfaction
Assist the patient in the selection of frames and coordinate frames with optical measurements and prescription
Recommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial features
Take measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewear
Repair eyewear as needed
Ensure correct pricing and realistic delivery time quotes to patients
Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames
Final inspect completed orders to ensure they match the patient's order specification
Instruct patients on correct eyeglass and contact lens care and maintenance
Assist the patient with inserting, removing, and caring for contact lenses
Clean and merchandise displays on a daily basis, and ensure that patients have access to glasses by checking remaining inventory to restock empty displays
Assist with insurance billing and processing orders
Document all patient communication in patient records within the practice software system
Work on special projects and perform other related duties as assigned or requested
May oversee trainees or student opticians
Job Specifications
Typically has the following skills or abilities:
One to two years of experience in related field
Must have an active applicable State licensure
Certification by a nationally recognized optician association as an optician, if required by state law based on practice location
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying patient/call handling guidelines
Ability to listen, process transactions, and interact with patients simultaneously in a fast-paced environment
Ability to provide enthusiastic and concise communication to meet and exceed patient expectations, as well as foster positive relationships with team members
Working Conditions
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
#LI-ONSITE
#LI-VENTURES
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select “Prefer not to say, I Don’t Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity” for the questions:
• Washington D.C.
• Hawaii
• Iowa
• Maine
• Michigan
• Minnesota
• Ohio
• Pennsylvania
• Rhode Island
• Washington
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.