Posted 1mo ago

Contact Center Agent

@ Norman Regional Health System
Unknown, /, United States
$15-$24/hrOnsiteFull Time
Responsibilities:Check in/out patients, Verify insurance, Process payments
Requirements Summary:High school diploma; computer literacy; clerical/healthcare experience; 40 wpm; customer service skills.
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Job Description

Job Summary

  • Obtains all patient and insurance information and responsible for check in/out patients.
  • Performs insurance verification and patient payment collection.
  • Supports effective and efficient patient care and clinic flow.
  • Manages documents appropriately.
  • Possesses critical thinking skills and provides feedback for continuous improvement.
  • Successfully receives direction and ensures timely and accurate follow-through of assignments.

Qualifications

Education

  • High school diploma or equivalent is required.
  • Computer knowledge required.
  • Prefer additional education in medical terminology, electronic medical record training, or business classes. 

Experience

  • One year clerical experience and six months health-care experience are required preferably in a similar role.  
  • Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
  • Keyboard skills accurate 40 wpm. 
  • Expertise in customer relations, telephone skills and computer applications is required. 

(Above requirements can be met by equivalent combination of education and experience).

 

Compensation/Benefits

  • $14.86-$24.27/hr depending on previous work experience.
  • Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Work Shift

Day
Position Type

Regular Full Time