Position:

Information Center Staff

Department:

Information Center

Position Type:

Full-time

Location:

Hillside Center (Mizonokuchi Station)

Report to:

Head of Hillside Center

Work Hours:

37.5 Hours Per Week

Operating hours:

8:30 - 19:00, Monday to Friday

Work Hours:

Mainly working one of three shifts, but may be asked to work other shifts on an as-needed basis.

Monday through Friday:

08:30 - 17:00
09:00 - 17:30
10:30 - 19:00

Visa Requirement:

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

Salary & benefits:

Salary commensurate with experience.

Eleven (11) days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

OVERVIEW OF POSITION:

The Information Center serves as the primary point of contact for anyone seeking information about Temple University, Japan Campus (TUJ) and its programs.

This role is essential in delivering a welcoming, professional, and student-centered experience to visitors, prospective students, and current students. The position combines front-desk operations, student support services, and administrative coordination, requiring strong communication skills, attention to detail, and the ability to multitask in a dynamic campus environment.

As the “face of TUJ,” the Information Center team plays a critical role in shaping the first impression of the university. This position is ideal for someone who enjoys interacting with people from diverse backgrounds, thrives in a fast-paced environment, and takes pride in delivering high-quality service.

PRIMARY RESPONSIBILITIES:

Front Desk & Communication & Support Services

Serve as the first point of contact for visitors, prospective students, and current students
Answer incoming calls, redirect inquiries appropriately, and respond to email messages in a timely and professional manner
Assist walk-in visitors with general inquiries and support

Distribute TUJ ID cards, commuter stickers, and long-distance discount coupons
Manage student locker assignments and usage
Assist students with minor health concerns and support the use of the Sick Room
Support other offices and programs with promotional activities and student-service initiatives

Administrative & Operational Support

Create and maintain CRM records accurately and efficiently
Assist with postal and courier deliveries
Manage TUJ merchandise sales and inventory control
Monitor office supplies and place orders as needed

QUALIFICATIONS AND EXPERIENCE:

Native-level English abilities with business-level Japanese (spoken and writing)
Minimum 2-3 years of professional work experience in customer services
Ability to work flexible shifts as required
Excellent email writing skills, often with time-sensitive matters
Good organizational and multi-tasking abilities
Detail-oriented, organized and customer-oriented
Strong interpersonal skills and a good team player
Excellent PC skills (Microsoft Word, Excel)
Study Abroad experience preferred

APPLICATION PROCESS:
Review of applications will begin immediately and will continue until the position is filled. Desired start date is July 2026.

Required application materials to be submitted:

(a) cover letter,

(b) resume or c.v.,

Only candidates selected for an interview will be contacted.