As a Customer Support Specialist, you play a key role in delivering an excellent customer experience. You provide high‑quality technical and application support for Abbott diagnostic assays, systems, and instruments, primarily through remote channels (phone, email, and digital tools), and occasionally on customer sites.

Key Responsibilities

• Provide assay, application, system, and instrument support to customers via telephone, email, and online platforms
• Diagnose, troubleshoot, and resolve technical issues in compliance with Abbott Quality System and regulatory requirements
• Accurately document all customer interactions to ensure full compliance with service, quality, and regulatory processes
• Actively contribute to service performance metrics, including:
  • Customer Satisfaction (NPS)
  • Resolution rate
  • Service & Support KPIs
• Deliver customer training at the Abbott Training Center and at customer sites
• Demonstrate continuous adherence to the Quality Policy, promptly reporting any non‑compliance to management

Your Profile

Education

• Bachelor’s degree or equivalent experience required
• Preferred background:
  • Medical, electrical, or mechanical engineering
  • Medical technology / biomedical sciences

Knowledge & Skills

• Recognized technical expertise within assigned product lines
• Strong customer engagement skills, particularly with laboratory professionals
• Excellent communication skills (verbal and written)
• Strong analytical and problem‑solving capabilities
• Confident user of analytical tools, software, and digital systems

Experience

• Proven track record in a similar customer support or technical role
• Customer and management references appreciated

Why Join Us?

• A role with direct impact on patient care and customer success
• Exposure to innovative diagnostic technologies in a global organization
• Continuous learning, certification, and career development opportunities
• A collaborative, quality‑driven, and international work environment