Provides services to clients of the Prestonwood Pregnancy Center – Southwest (“PPC - SW”)

Responsibilities:

• Teach, train, and mentor client advocate volunteers (volunteers) who will serve clients during each phase of their PPC - SW experience
• Offer support services to clients in crisis situations through the center’s available resources 
• Manage crisis pregnancy clients through emergency situations by using outside resources such Health & Human Services advocate site, hospitals, adoption agencies, etc. 
• Recognize and respond to situations which require reporting to local police and/or Child Protective Services 
• Recognize, acknowledge, and reward volunteers through various methods to build strong and secure relationships
• Teach volunteers how to build and maintain relationships with their clients through appropriate touch points and constant follow up. For example, celebrating important dates, being there during crisis situations, etc. 
• Ensure sufficient number of volunteers are available and scheduled to meet with clients.
• Model excellence in all areas
• Provide a high level of support to volunteers, enabling them to maximize their gifts and utilize their time to the utmost, creating a desire to continue to volunteer at PPC - SW
• Meet with clients as needed and provide Biblical and social service guidance as needed
• Ensure a consistent stock of marketing, educational, and informational supplies for Client Services
• Create and maintain class schedules for clients
• Plan appropriate center education opportunities, (schedule, lead, teach, train, etc.)
• Provide information, feedback, and suggestions to the Director of Client Services to enhance client experience 
• Other duties as assigned